Operations Head

Casa Bella Home and Living Corporation; Makati; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

A home and living company located in Makati is seeking an experienced operations manager to oversee operational efficiency, manage supplier relationships, and lead cross-functional teams. The ideal candidate will possess a Bachelor's degree and have 5-10 years of experience. Responsibilities include optimizing workflows, ensuring compliance, and fostering team development. Strong analytical skills and an excellent ability to communicate with stakeholders are essential for this role.

Qualifications

• 5-10+ years of experience in operations, business management, logistics, or cross-functional roles.
• Experience in managing supplier and partner relationships.
• Strong background in business operations and process management.

Responsibilities

• Drive operational efficiency by optimizing workflows and systems.
• Manage partner relationships and ensure timely delivery.
• Supervise on-site operations and ensure reporting accuracy.

Skills

Operational efficiency

Process management

Analytical skills

Leadership

Stakeholder management

Education

Bachelor’s degree in Business Administration, Marketing, Management, or related field

Tools

ERP systems

Job description

On-site - Makati 5-10 Yrs Exp Bachelor Full-time

Job Description

• Drive operational efficiency by designing, implementing, and continuously optimizing workflows, systems, and standard operating procedures.
• Manage partner relationships and supplier communications to ensure smooth coordination, timely delivery, and strong business alignment.
• Supervise both data-driven operations and physical on-site operations, ensuring accuracy in reporting while maintaining hands‑on execution in the field.
• Conduct regular site visits to monitor ongoing projects, assess operational conditions, and implement process improvements on‑ground.
• Manage cross‑functional collaboration to support seamless execution of projects and operational initiatives across departments.
• Monitor key performance indicators (KPIs), analyze operational data, prepare detailed reports, and identify areas for continuous improvement.
• Lead, mentor, and develop teams, fostering a culture of accountability, performance excellence, and ownership.
• Ensure full compliance with industry regulations, safety standards, and internal company policies.
• Communicate effectively with internal stakeholders, suppliers, and partners to align operational strategies with business goals.
• Demonstrate strong knowledge of company brands, ensuring proper alignment of operations, execution standards, and brand consistency across activities.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Management, or a related field
• 5–10+ years of experience in operations, business management, logistics, or cross‑functional business roles
• Strong background in business operations, process management, and/or marketing‑driven operations execution
• Experience in managing supplier, partner, and stakeholder relationships to support business and brand objectives
• Proven ability to design and optimize workflows, SOPs, and operational systems
• Experience leading cross‑functional teams and coordinating across departments (operations, sales, marketing, logistics)
• Strong analytical skills with experience in KPI tracking, reporting, and performance analysis
• Hands‑on experience in both field operations and office‑based execution (site visits, audits, or project monitoring preferred)
• Familiarity with ERP systems and operational tools (an advantage)
• Strong understanding of brand alignment, customer experience, and business execution standards
• Excellent communication, leadership, and stakeholder management skills
• Ability to balance strategic thinking with operational execution in fast‑paced environments.