Consumer And Corporate Banking And Trade Operations Head

East West Banking Corporation; Makati; On-site; PHP 2,000,000 - 4,000,000; Full time

Job summary

East West Banking Corporation in Taguig is seeking a senior leader to head Consumer and Corporate Banking and Trade Operations. You will oversee operational delivery, ensure regulatory compliance, and drive risk management while delivering outstanding client service.

You will lead transformation, optimize processes, and mentor teams, collaborating with business units and regulators to support growth and operational excellence.

Qualifications

• Bachelor's degree in Business, Finance, or related field; MBA preferred.
• 10–15 years banking ops experience with at least 5 in leadership.
• Deep knowledge of consumer banking, corporate banking, and trade finance operations and regulations.

Responsibilities

• Develop and execute operational strategies to support growth and transformation across Consumer, Corporate, and Trade Finance operations.
• Oversee end-to-end transaction processing for lending, trade finance, and banking operations with a focus on accuracy and timeliness.
• Strengthen governance, regulatory compliance, AML/KYC adherence, and risk management.
• Enhance internal controls and drive process improvements to boost service quality and efficiency.
• Collaborate with business units, regulators, and auditors to deliver seamless client service and address ops requirements.
• Lead, develop, and mentor high-performing teams fostering accountability and continuous improvement.

Skills

Operational leadership

Stakeholder management

Regulatory compliance

Process optimization

Team mentorship

Strategic thinking

Education

Bachelor's degree in Business/Finance

MBA or equivalent

Job description

Job Description:

About the Job

Location: Taguig

Corporate Title: Vice President

Work Arrangement: Onsite

Our Operations team is looking for experienced professionals to join us in Taguig with the role of Consumer and Corporate Banking & Trade Operations Head.

In this role you will lead the operational delivery of Consumer Banking, Corporate Banking, and Trade Finance products, ensuring efficient transaction processing, regulatory compliance, risk management, and exceptional client service. You will drive operational excellence and support business growth by enhancing service delivery, controls, and end-to-end banking operations.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Develop and execute operational strategies that support business growth, operational excellence, and digital transformation across Consumer Banking, Corporate Banking, and Trade Finance.
• Oversee end-to-end transaction processing, ensuring timely, accurate, and efficient delivery of lending, trade finance, and banking operations.
• Strengthen governance, regulatory compliance, and operational risk management by ensuring adherence to internal policies, AML, KYC, BSP, and other applicable requirements.
• Enhance internal controls and drive continuous process improvements to optimize service quality, productivity, and operational efficiency.
• Collaborate with business units, support functions, regulators, and auditors to deliver seamless client service and address operational requirements.
• Lead, develop, and mentor high-performing teams while fostering a culture of accountability, innovation, continuous improvement, and talent development.

What we're looking for

• Bachelor's degree in Business, Finance, or a related field; MBA or advanced degree preferred.
• 10 to 15 years of banking operations experience, including at least 5 years in a senior leadership capacity.
• Strong expertise in Consumer Banking, Corporate Banking, and Trade Finance operations, with comprehensive knowledge of trade finance products and regulatory requirements.
• Proven experience managing trade finance solutions such as Letters of Credit, Bank Guarantees, Documentary Collections, Supply Chain Financing, Export Financing, Factoring, Forfaiting, Trade Credit Insurance, and Structured Trade Finance.
• Deep understanding of banking regulations, operational risk management, internal controls, and compliance frameworks.
• Demonstrated success in leading transformation, process improvement, and automation initiatives to enhance operational efficiency and client service.
• Strong strategic thinking, leadership, stakeholder management, communication, and analytical skills, with proficiency in banking systems and digital platforms.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth