Sr. Implementation Consultant

Visa; Pasay; Hybrid; PHP 900,000 - 2,000,000; Full time

Job summary

Visa is seeking a Senior Consultant for its Center of Excellence (Configuration & Testing) to lead strategic initiatives that modernize configuration and testing processes, improve client experiences, and enable scalable delivery.

The role requires strong analytical and stakeholder-management skills, with a focus on governance, automation, and readiness. This is a hybrid position with in-office days to be confirmed by the hiring manager.

Qualifications

• Self-starter who operates across strategy and execution.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and stakeholder-management abilities.
• Intellectual curiosity, sound judgment, and attention to detail.
• Interest in how products and services are developed and delivered to clients.

Responsibilities

• Lead strategic, complex initiatives across the Configuration & Testing Center of Excellence to improve client experience and operational effectiveness.
• Define and advance global standards, processes, and governance for configuration and testing.
• Drive redesign of end-to-end configuration and testing for simplification, automation, and AI-enabled improvements.
• Translate business needs into governed requirements and partner with Product and Technology to implement scalable solutions.
• Champion an AI-first and automation-focused mindset to reduce manual effort and accelerate delivery.
• Provide governance and strategic oversight of configuration and testing capabilities, ensuring alignment with requirements and readiness.
• Define readiness and validation requirements and support deployment and adoption of new capabilities.
• Lead stakeholder engagement, enablement, training, and adoption strategies across regions and teams.

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

The Client Services Center of Excellence (Configuration & Testing) provides global leadership, consultation, governance, standards, engagement, and enablement across Visa's client configuration and testing capabilities. The organization partners across Client Services, Product, Technology, and regional teams to improve how Visa solutions are configured, validated, tested, and enabled for clients. Through process standardization, automation, artificial intelligence, data-driven insights, and effective change adoption, the Center of Excellence works to improve client and employee experiences, strengthen operational controls, increase efficiency, and enable scalable, consistent delivery.

We are seeking a highly motivated and experienced Senior Consultant to join the Center of Excellence (Configuration & Testing). This role leads strategic and complex initiatives focused on modernizing configuration and testing processes and capabilities, improving client and employee experiences, and enabling consistent, scalable delivery. The Senior Consultant will partner across Business, Product, Technology, Client Services, and regional teams to translate business and client needs into governed requirements, shape scalable solutions, establish standards and best practices, and drive readiness, adoption, and continuous improvement.

The ideal candidate is a self-starter who can operate effectively across both strategy and execution, navigate ambiguity, and lead complex initiatives across organizational boundaries. They will bring strong analytical, problem-solving, project or program management, communication, and stakeholder-management skills, along with intellectual curiosity, sound judgment, and attention to detail. The successful candidate will have a strong interest in how products and services are developed, implemented, configured, tested, adopted, and delivered to clients.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Responsibilities

• Lead strategic and complex initiatives across the Configuration & Testing Center of Excellence that improve client experience, operational effectiveness, quality, consistency, risk management, and scalability.
• Define and advance global standards, processes, frameworks, governance, controls, and best practices for configuration and testing, promoting consistent and scalable ways of working across regions and teams.
• Lead the assessment and redesign of end-to-end configuration and testing processes, identifying opportunities for simplification, standardization, automation, artificial intelligence, and continuous improvement.
• Lead the translation of business, client, regional, and operational needs into governed business and process requirements, partnering with operational teams to understand needs and with Product and Technology to inform scalable solutions.
• Champion an AI-first and automation-focused mindset, identifying opportunities to reduce manual effort, improve quality and controls, accelerate delivery, and simplify client and employee experiences.
• Partner with Product and Technology throughout the capability lifecycle, providing requirements, process expertise, governance, prioritization input, user insights, and readiness requirements to inform the development and enhancement of configuration and testing capabilities.
• Provide Center of Excellence governance and strategic oversight of configuration and testing capabilities and enhancements, helping ensure alignment with approved business requirements, global standards, client needs, strategic priorities, and operational readiness.
• Define business readiness and validation requirements and provide Center of Excellence oversight to support successful deployment and sustainable adoption of new and enhanced capabilities.
• Lead stakeholder engagement, communications, enablement, knowledge, training, readiness, and adoption strategies, establishing scalable approaches that help internal and external stakeholders successfully adopt new capabilities and ways of working.
• Partner with regional and operational teams to support effective rollout and adoption, address barriers, incorporate feedback, and promote consistent application of global standards and best practices.
• Serve as a consultative subject matter expert on configuration and testing processes, governance, modernization, and best practices