Consultant Global Corporate Account

Ihg, L.C.

Philippines

On-site

PHP 1,000,000 - 1,800,000

Full time

8 days ago

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Job summary

IHG, L.C. is seeking a Consultant Global Corporate Account to serve as subject matter expert for GCA/GSFO initiatives. The role leads audits, supports sales programs such as Corporate Gold, and drives RPA automation.

You will coordinate with GT and Product, maintain process docs, and onboard new team members. Responsibilities include leading projects, liaising with managers on training updates, and ensuring end-to-end process integrity across the GCA/GSFO teams.

Qualifications

Experience leading audits and projects to support Global Sales initiatives.
Liaises with managers to update training materials reflecting process changes.
Develops and maintains GCA/GSFO end-to-end process documentation.
Delivers refresher trainings and onboarding support.

Responsibilities

Lead and initiate audits and projects for Global Sales initiatives.
Liaise with managers to keep training materials current.
Maintain all GCA/GSFO documents and end-to-end processes.
Provide refresher trainings and onboarding support.
Manage RPA workflows and liaise with GT and Product on defects.

Skills

RPA

GDS viewership

Audits

Training materials

Onboarding

Tools

RPA

Job description

Consultant Global Corporate Account

Company : Ihg, L.c. Job Type : Full Time Philippines JobCopilot will tailor your resume and auto-fill the application

Job Description - Consultant Global Corporate Account

Description

Role Purpose

This role serves as the Subject Matter Expert and provides support to the GCA/GSFO team. This role will lead, initiate projects, and handle various Global Sales initiatives such as the GDS Viewership Project, Multiple Alternate Rates, Corporate Gold, and audits. This role will be responsible for handling the CV and NHOP offline processes and discussing critical enhancements needed to support the various Corporate Sales Programs such as Corporate Gold and IHG Business Edge. This role will also handle Robotic Process Automation (RPA), taking charge of and initiating cases related to automation. This role will be responsible for identifying system issues, liaising with GT and the Product Team on defects and enhancements, creating GS Intakes, and identifying trends.

Administrative & Leadership

Lead and initiateaudits and projects to adequately support initiatives for the Global Sales Strategy, Commercial, Distribution, and Revenue Management teams.
Liaisewith Associate Managers to ensure all training materials are documented, kept up to date, and reflect the latest processes and system changes.
Responsiblefor the development, maintenance, and updating of all GCA/GSFO documents covering the end-to-end process.
Providethe necessary refresher and ad hoc trainings to support the GCA/GSFO team.
Supportthe Senior Manager and Associate Managers in onboarding new team members, ensuring the right people are in place to deliver on the IHG Vision.

Strategic Reporting & Analysis

Maintainall Robotics Process Automation (RPA) workflows - such as Alternate Rate, GDS RPA viewership, and audit processes - ensuring requirements are developed in accordance with specific business needs when new systems or channels are added.

Physical Requirements

Work Schedule: Graveyard shift aligned with the AMER (Americas) region time zone.

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