Bay Service Agent

Solaire Resort; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Solaire Resort is seeking a Bay Service Agent to warmly greet guests upon arrival, escort them to vehicles or waiting areas, and coordinate across front desk, reservations, and bell staff. Strong English communication and hotel service experience are valued.

The role involves monitoring flight statuses, handling guest requests, and ensuring smooth operational flow with hotel teams. It offers full-time employment in the Philippines.

Qualifications

• Good command of both written and spoken English.
• Experience in Concierge/Bell Service in hotel is an advantage.
• Knowledge of local area, hotel facilities, and transportation options.
• Professional, approachable with excellent interpersonal skills.

Responsibilities

• Greet arriving guests at airport area and escort to vehicles.
• Monitor flight statuses and provide updates to Concierge and Front Office.
• Log and dispatch job requests accurately.
• Handle internal and external communications promptly.
• Coordinate with Reservations, Reception, Concierge and Bell Service teams.
• Assist guests with airline-related concerns including booking and rebooking.
• Support guests with lost luggage with airline liaison.
• Coordinate with airport authorities on customs/immigration.
• Facilitate processing of Airport Access Passes and Vehicle Pass.
• Review and update arrival/departure lists.
• Maintain logs of guest movements and correspondence.
• Perform additional duties as directed by Management.

Skills

English proficiency

Interpersonal skills

Customer service

Communication

Job description

S

Bay Service Agent

Company : Solaire Resort Job Type : Full Time Philippines JobCopilot will tailor your resume and auto-fill the application

Job Description - Bay Service Agent

• Greet arriving guests at the designated airport arrival area and escort them to their assigned vehicles or waiting areas.
  
• Monitor flight statuses for both arrivals and departures accurately and provide timely updates to the Concierge and Front Office teams.
  
• Log and assign job requests through the dispatching system with precision and clarity
  
• Handle both internal and external telephone and email communications promptly and courteously.
  
• Coordinate operational requirements with Reservations, Reception, Concierge and Bell Service teams.
  
• Assist guests with the airline -related concerns, including booking, rebooking, and ticket purchases
  
• Support guests in lost luggage cases, liaising with airline representatives to provide timely updates and resolutions.
  
• Coordinate with airport authorities on matters relating to Customs, Immigration, and operational requirements.
  
• Facilitate processing and renewal of Airport Access Passes and Vehicle Pass application
  
• Review and update arrival and departure lists regularly
  
• Maintain accurate logs of guest movements and related correspondence
  
• Perform additional duties or special assignments as directed by Management

Requirements

• Good command of both written and spoken English; knowledge of another foreign language is advantage
  
• minimum relevant experience of Concierge/ Bell Service in the Hotel industry is an advantage
  
• Knowledge of local area, hotel facilities, and transportation options.
  
• Professional, approachable, with excellent interpersonal skills and the ability to adapt to evolving guest requirements.

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