Compliance Officer

iSupport Worldwide; Philippines; On-site; PHP 520,000 - 680,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness challenges

Upskilling academy

Modern facilities

Job summary

iSupport Worldwide is seeking a detail-oriented Compliance Officer to join our Managed IT Services team. You will support our Managed Compliance offering, helping clients navigate risk assessments, policy management and remediation across regulatory frameworks.

Work closely with our technical team and client stakeholders to ensure compliance requirements are understood, tracked and completed on time. The role emphasizes thorough interviews, accurate data gathering and systematic handling of

Qualifications

• Minimum of 4 years of experience as a Compliance Officer.
• Strong verbal and written communication; able to interview stakeholders during assessments.
• Highly systematic and organized; able to manage multiple assessments, tickets, and deadlines.
• Comfortable with learning new software platforms and portals.
• Experience entering time entries into a ticketing system.

Responsibilities

• Conduct annual risk assessments for clients using the Compliance Manager Portal (Kaseya).
• Administer and manage policy library within the Compliance Manager Portal.
• Create and manage remediation tickets; update policy documentation as part of remediation work.
• Log time entries into the ticketing system and track remediation items to completion.

Skills

Communication skills

Organized / Systematic

Time management

Tech-savvy

Attention to detail

Interviewing clients

Tools

Kaseya Compliance Manager

Ticketing system

Job description

We are seeking a detail-oriented Compliance Officer to join our Managed IT Services team. In this role, you will support our Managed Compliance service offering, helping clients navigate annual risk assessments, policy management, and remediation efforts across multiple regulatory frameworks. You will work closely with our technical team and directly with client stakeholders to ensure compliance requirements are understood, tracked, and completed on time.

Key Responsibilities:

• Compliance Assessments
  • Conduct annual risk assessments for clients using our Compliance Manager Portal (Kaseya)
  • Administer and manage assessments related to HIPAA compliance, general business risk, and CMMC (Cybersecurity Maturity Model Certification)
  • Interview client administrators and stakeholders to gather accurate information needed to complete assessments
  • Analyze assessment results and identify areas of risk or non-compliance
  • Setup final report to send to customer admins
• Policy Library Management
  • Set up and maintain each client's policy library within the Compliance Manager Portal
  • Review, update, and manage key organizational policy documents, including the Privacy and Security Manual, Business Continuity and Disaster Recovery (BCDR) Plan, and Incident Response Plan
  • Ensure policies remain current, accurate, and aligned with applicable regulatory requirements
• Remediation & Ticketing
  • Create and manage remediation tickets resulting from assessment findings
  • Update required policy documentation as part of ticket remediation work
  • Accurately log time entries into the ticketing system for all compliance-related work
  • Track remediation items through to completion, following up with clients and internal team members as needed

Requirements

Required Skills & Attributes

• Minimum of 4 years of experience as a Compliance Officer
• Strong verbal and written communication skills, with the ability to confidently interview client administrators and stakeholders during assessments
• Highly systematic and organized, able to manage multiple client assessments, tickets, and deadlines simultaneously
• Comfortable with technology and able to quickly learn new software platforms and portals
• Experience or comfort entering accurate time entries into a ticketing system
• Basic understanding of IT systems and general technology concepts
• Self-motivated with strong attention to detail and follow-through

Preferred Qualifications

• Prior experience with compliance frameworks such as HIPAA, CMMC, or general business risk assessments
• Familiarity with Kaseya Compliance Manager or similar GRC (governance, risk, and compliance) platforms
• Experience working in a Managed Service Provider (MSP) or IT services environment

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room