Compliance Officer

iSupport Worldwide; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Free lunch and snacks

Onsite gym

Weekly fitness activities

Upskilling academy

Modern facilities

Job summary

iSupport Worldwide is seeking a detail-oriented Compliance Officer to join our Managed IT Services team in Metro Manila. You will support our Managed Compliance service, guiding clients through risk assessments, policy management, and remediation across frameworks, coordinating with client stakeholders and our technical team to ensure timely completion.

Responsibilities include annual risk assessments, policy library management, and remediation ticketing.

Qualifications

• Minimum of 4 years of experience as a Compliance Officer.
• Strong verbal and written communication skills.
• Highly systematic and organized with ability to manage multiple assessments and tickets.
• Comfortable with technology and learning new software platforms.

Responsibilities

• Conduct annual risk assessments for clients using the Compliance Manager Portal (Kaseya).
• Administer policy library management and ensure alignment with regulatory requirements.
• Create and manage remediation tickets and track items to completion.

Skills

Compliance experience

Regulatory knowledge

Time management

Communication skills

IT systems familiarity

MSP environment

Education

Bachelor’s degree preferred

Tools

Kaseya Compliance Manager

Policy library portals

Ticketing systems

Job description

Job Description:

We are seeking a detail-oriented Compliance Officer to join our Managed IT Services team. In this role, you will support our Managed Compliance service offering, helping clients navigate annual risk assessments, policy management, and remediation efforts across multiple regulatory frameworks. You will work closely with our technical team and directly with client stakeholders to ensure compliance requirements are understood, tracked, and completed on time.

Key Responsibilities:

• Compliance Assessments
  • Conduct annual risk assessments for clients using our Compliance Manager Portal (Kaseya)
  • Administer and manage assessments related to HIPAA compliance, general business risk, and CMMC (Cybersecurity Maturity Model Certification)
  • Interview client administrators and stakeholders to gather accurate information needed to complete assessments
  • Analyze assessment results and identify areas of risk or non-compliance
  • Setup final report to send to customer admins
• Policy Library Management
  • Set up and maintain each client’s policy library within the Compliance Manager Portal
  • Review, update, and manage key organizational policy documents, including the Privacy and Security Manual, Business Continuity and Disaster Recovery (BCDR) Plan, and Incident Response Plan
  • Ensure policies remain current, accurate, and aligned with applicable regulatory requirements
• Remediation & Ticketing
  • Create and manage remediation tickets resulting from assessment findings
  • Update required policy documentation as part of ticket remediation work
  • Accurately log time entries into the ticketing system for all compliance-related work
  • Track remediation items through to completion, following up with clients and internal team members as needed

Required Skills & Attributes

• Minimum of 4 years of experience as a Compliance Officer
• Strong verbal and written communication skills, with the ability to confidently interview client administrators and stakeholders during assessments
• Highly systematic and organized, able to manage multiple client assessments, tickets, and deadlines simultaneously
• Comfortable with technology and able to quickly learn new software platforms and portals
• Experience or comfort entering accurate time entries into a ticketing system
• Basic understanding of IT systems and general technology concepts
• Self-motivated with strong attention to detail and follow-through

Preferred Qualifications

• Prior experience with compliance frameworks such as HIPAA, CMMC, or general business risk assessments
• Familiarity with Kaseya Compliance Manager or similar GRC (governance, risk, and compliance) platforms
• Experience working in a Managed Service Provider (MSP) or IT services environment

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room