Compliance Analyst (Fraud) | TP Davao

Teleperformance; Davao City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Teleperformance is seeking a vigilant professional to join our fraud risk and compliance team in the Philippines. You will evaluate suspicious activity, document findings, and communicate results to stakeholders.

Ideal candidates have strong analytical skills, attention to detail, and experience with data analysis tools, case management, and MS Office. English proficiency is essential, and a related degree is preferred.

Qualifications

• Proven experience in fraud detection or compliance analysis.
• Strong analytical and problem-solving skills from data.
• Excellent attention to detail for compliance accuracy.
• Proficiency with data analysis tools, case management, MS Office.
• Knowledge of fraud types, regulations, and risk management.
• Strong written and verbal communication to document findings.
• Ability to work independently and collaborate cross-functionally.
• High ethical standards and confidentiality in handling sensitive info.
• Proficiency in English, both written and spoken.
• Education: high school diploma; bachelor’s degree preferred.
• Certifications in fraud investigation, compliance, or risk management advantageous.

Skills

Fraud detection

Compliance analysis

Analytical thinking

Attention to detail

Data analysis tools

English proficiency

Written communication

Verbal communication

Independence

Ethics & confidentiality

English language

Education

High school diploma

Bachelor's degree preferred

Tools

Case management systems

Microsoft Office

Job description

What we're looking for

• Proven experience in fraud detection, compliance analysis, or a related investigative role, preferably within a call centre, customer service, or financial services environment

• Strong analytical and problem-solving skills with the ability to identify complex patterns and draw meaningful conclusions from data

• Excellent attention to detail and commitment to accuracy, as errors can have significant compliance implications

• Proficiency in using data analysis tools, case management systems, and Microsoft Office applications

• Solid understanding of fraud types, compliance regulations, and risk management principles relevant to the call centre or customer service industry

• Exceptional written and verbal communication skills, with the ability to document findings clearly and present findings to various stakeholders

• Ability to work independently whilst collaborating effectively with cross-functional teams

• Strong ethical standards and integrity, with a commitment to maintaining confidentiality and handling sensitive information appropriately

• Proficiency in English, both written and spoken

• A high school diploma or equivalent; a bachelor's degree in a related field such as Business, Finance, or Criminal Justice is preferred

• Relevant certifications in fraud investigation, compliance, or risk management are advantageous