Complex Billing Group Analyst

W.T.W., Ltd.; Philippines; On-site; PHP 400,000 - 640,000; Full time

Job summary

W.t.w., Ltd. is seeking a Complex Billing Group Analyst in Quezon City, Philippines. The role focuses on contract to cash support for large clients, ensuring revenue recognition according to policies and timely invoicing.

The ideal candidate has 2+ years in accounting/finance, Oracle ERP experience, and strong Excel/Office skills. You will interact with consultants and clients, drive process improvements, and meet strict billing deadlines within a team setting.

Qualifications

• 2+ years experience in accounting or finance field.
• Strong Excel proficiency and MS Office.
• Experience with ERP project accounting and AR is preferred.
• Excellent communication and customer service skills.
• Bachelor’s degree in Accounting or Finance.

Responsibilities

• Provide contract to cash support to consultants.
• Understand contracts and set up project codes and invoice clients.
• Gather and validate information and process billing instructions monthly.
• Ensure final bills are generated and send to clients in a timely manner.
• Respond to billing inquiries and escalate when necessary.
• Support ad hoc reporting requests.
• Handle non-routine issues and escalate to management when needed.
• Collect outstanding invoices via client outreaches and escalation.
• Consult with the business on process improvement and client financial management.
• Ensure work aligns with SLA targets.
• Plan and organize work to realize SLA objectives.
• Innovate billing tools and test new system functionality.
• Contribute ideas towards continuous improvement.
• Understand Willis Towers Watson’s billing processes and policies.

Skills

2+ years accounting experience

Customer service communication

Attention to detail

Ability to meet deadlines

Education

Bachelor’s degree in Accounting or Finance

Tools

Oracle ERP Project Accounting

MS Excel

MS Word

MS Access

PowerPoint

Job description

Complex Billing Group Analyst

Company : W.t.w., Ltd. Job Type : Full Time Quezon City, Philippines

Job Description - Complex Billing Group Analyst

Description

The Role

As a Complex Billing Analyst you will be responsible for providing contract to cash support to the consultants in the business on some of the largest clients and ensuring that revenue is recognized according to policies.

Performance Objectives:

Excellence

• Provide contract to cash support to consultants

• Understand contracts for assigned clients and determine the most efficient way to set up project codes and invoice the client

• Gather and validate information from various sources, and process billing instructions as instructed by the consultants within monthly billing deadlines

• Ensure final bills are generated, prepare any required supporting documentation and send to the clients in a timely manner

• Respond to and investigate/resolve billing inquiries from consultants and clients, route to other parties when necessary

• Support ad hoc reporting requests from the client team

• Successfully handle most non-routine issues, and elevate to management issues that cannot be resolved

• Collect outstanding invoices by making collection outreaches to the client and escale when appropriate

• Consult with the business on process improvement and client financial management

• Ensure all work is performed in accordance with targets

• Plan and organize work so that Service Level Agreement objectives are realized

• Innovate client billing tools and participate in testing any new system functionality

• Contribute ideas and actions towards the continuous improvement of processes within area of influence

• Understand and apply Willis Towers Watson’s billing processes, policies, procedures, and internal control standards

People

• Work effectively to positively impact the team dynamic

• Make strong contributions to the productivity of the team

• Interface with other WTW teams to ensure compliance with cross-team responsibilities

• Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement

Qualifications

The Requirements

• 2+ years experience working in accounting or finance field
• Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience
• Experience in shared services/internal service delivery role desirable
• Understanding of accounting processes
• Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
• Being adaptable to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data
• Ability to pay attention to detail
• Ability to resolve exceptions and disputes
• Ability to work well under pressure and meet deadlines
• Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
• Ability to work in a team as well as independently
• Excellent verbal and written communication skills
• Ability to be flexible with position duties and scope of work
• Strong knowledge of MS Excel
• Proficiency in MS Word, Access, and PowerPoint
• Bachelor’s degree in Accounting or Finance

WTW is an Equal Opportunity Employer