Complex Billing Group Analyst

Willis Towers Watson; Philippines; On-site; PHP 400,000 - 650,000; Full time

Job summary

Willis Towers Watson in the Philippines is seeking a Complex Billing Analyst to provide contract-to-cash support for consultants on major clients, ensuring revenue is recognized per policy. Responsibilities include setting up project codes, invoicing, processing billing instructions, generating final bills, and handling inquiries.

The role requires 2+ years in accounting/finance, Oracle ERP experience, and strong MS Excel skills.

Qualifications

• 2+ years experience in accounting or finance
• Oracle (or other ERP) Project Accounting experience
• Understanding of accounting processes
• Strong customer service and communication skills
• Bachelor's degree in Accounting or Finance

Responsibilities

• Provide contract-to-cash support to consultants
• Understand contracts and set up project codes and invoice clients
• Gather and validate information and process billing instructions by monthly deadlines
• Ensure final bills are generated and supporting documents sent to clients
• Respond to billing inquiries and resolve issues
• Support ad hoc client reporting
• Suggest process improvements and participate in testing new system functionality
• Ensure work aligns with SLA objectives

Skills

Accounting

MS Excel

Communication

Attention to detail

Interpersonal skills

Teamwork

Problem solving

Education

Bachelor's degree in Accounting or Finance

Tools

Oracle ERP

Project Accounting

MS Access

PowerPoint

Job description

The Role

As a Complex Billing Analyst you will be responsible for providing contract to cash support to the consultants in the business on some of the largest clients and ensuring that revenue is recognized according to policies.

Performance Objectives:
Excellence

• Provide contract to cash support to consultants

• Understand contracts for assigned clients and determine the most efficient way to set up project codes and invoice the client

• Gather and validate information from various sources, and process billing instructions as instructed by the consultants within monthly billing deadlines

• Ensure final bills are generated, prepare any required supporting documentation and send to the clients in a timely manner

• Respond to and investigate/resolve billing inquiries from consultants and clients, route to other parties when necessary

• Support ad hoc reporting requests from the client team

• Successfully handle most non-routine issues, and elevate to management issues that cannot be resolved

• Collect outstanding invoices by making collection outreaches to the client and elevate when appropriate

• Consult with the business on process improvement and client financial management

• Ensure all work is performed in accordance with targets

• Plan and organize work so that Service Level Agreement objectives are realized

• Innovate client billing tools and participate in testing any new system functionality

• Contribute ideas and actions towards the continuous improvement of processes within area of influence

• Understand and apply Willis Towers Watson’s billing processes, policies, procedures, and internal control standards

People

• Work effectively to positively impact the team dynamic

• Make strong contributions to the productivity of the team

• Interface with other WTW teams to ensure compliance with cross-team responsibilities

• Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement

The Requirements

• 2+ years experience working in accounting or finance field
• Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience
• Experience in shared services/internal service delivery role desirable
• Understanding of accounting processes
• Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
• Being adaptable to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data
• Ability to pay attention to detail
• Ability to resolve exceptions and disputes
• Ability to work well under pressure and meet deadlines
• Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
• Ability to work in a team as well as independently
• Excellent verbal and written communication skills
• Ability to be flexible with position duties and scope of work
• Strong knowledge of MS Excel
• Proficiency in MS Word, Access, and PowerPoint
• Bachelor’s degree in Accounting or Finance

WTW is an Equal Opportunity Employer