Communications Specialist

Benifex Limited; Philippines; Hybrid; PHP 558,000 - 670,000; Full time

Benefits offered by this job

Salary and performance benefits

Hybrid work pattern

25 days paid vacation

Birthday day off

Wellbeing days

HMO and dental coverage

Life assurance

Referral bonus

Job summary

Benifex Limited is a fast-moving technology company delivering online reward and benefits solutions. We seek a Communications Specialist to manage customer communications and campaigns, working with cross-functional teams to deliver impact.

The role focuses on creating copy, coordinating plans, and driving engagement for a diverse portfolio with UK/US English. Hybrid team environment and strong collaboration are valued.

Qualifications

• Proven communications experience across UK/US English in internal comms, marketing or similar roles.
• Experience in client-facing account management.
• Writer with ability to tailor content for different audiences.

Responsibilities

• Support a portfolio of customers, coordinating with departments to manage accounts.
• Capture customer needs and deliver copy, content and communication plans; own execution.
• Create and review brochures, posters, emails, videos, leaflets, and webinars; coordinate with suppliers.
• Follow delivery and quality processes to ensure accurate communications.
• Collaborate with Communication Consultants and in-house design to realise campaigns.

Skills

Communications experience

Client-facing

Copywriting

Account management

Attention to detail

Stakeholder management

Autonomy

SAAS/tech exposure

Job description

Who is Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Team: you’ll be joining an energetic, creative, and collaborative Communications team.
• Variety: work on a diverse range of high-profile portfolios and have interesting challenges every single day.
• Progression: develop valuable customer account management skills and progress your career with the support from the team.
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space.

Great Benefits:

• Salary ₱50,000-60,000 plus ₱5,000 non-taxable allowance
• Office based during probation then a hybrid working pattern (3 days in office, 2 days WFH), we will try to be flexible and accommodate your needs
• 25 days paid vacation leave + 7 days paid sick leave
• Your birthday off
• Two half day wellbeing days
• HMO and Dental Coverage for you
• Life assurance
• Referral bonus

Role Overview

As a Communication Specialist in the Engagement Studio team, you will be responsible for the communication delivery and account management of your portfolio of customers. The employer brands, communication plans and campaigns you help to create will help thousands of employees access the technology that helps them make life-changing decisions about their employee benefits. Our Communication Specialists work closely with the rest of the Engagement Studio team, as well as other delivery teams in the business, to deliver high-quality communication.

Responsibilities

• Support a portfolio of customers to communicate with their employees, liaising with departments and stakeholders across the business on a day-to-day basis to support your accounts and customers.
• Talk with our customers to understand their needs and deliver top-notch copy, content and communication plans and make recommendations based on customer needs. - Own the execution of communication plans, providing communications troubleshooting support to our customers along the way.
• Creating and reviewing a huge range of communications. You’ll typically be creating content for brochures, posters, email campaigns, videos, leaflets, system-generated content, and well as organising virtual webinars and working with our suppliers to deliver merchandise, video and print.
• Follow our delivery and quality processes to ensure consistent and accurate delivery of communications.
• Collaborate with our team of Communication Consultants on our most strategic customers, and with our in-house design team to bring your work to life.

What are we looking for?

• Have proven communications experience and be able to demonstrate writing experience across a wide breadth and depth of styles in UK and US English. Ideally, that experience would be from an Internal Communication, Communication Specialist or Marketing role;
• Client-facing account management
• Be a keen writer with a love of content;
• Have experience in account management or in a customer-facing role;
• Have a keen eye for detail and be ruthlessly organised;
• Be able to work with multiple stakeholders and departments, both internally and externally;
• Be comfortable working in a fast-moving and occasionally pressurised environment and able to demonstrate high levels of autonomy.
• Experience in the Technology/SAAS market is a plus!

Interview Process

• Initial call with the Talent Team
• Technical assessments
• Hiring Manager Interview (UK)
• Final interview with Senior Leadership (Cebu)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.