Commercial Vehicle Service Leader

Inchcape plc; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Professional development

Global exposure

Job summary

Inchcape plc in the Philippines seeks a Service Manager - Commercial Vehicles to lead the aftersales service operation for CVs. You will drive workshop efficiency, customer satisfaction, and sustainable growth while managing teams and budgets.

The role requires a engineering background, strong leadership, and experience with dealership service management. You will work with Parts, Sales, Warranty, and Customer Experience teams to deliver a seamless customer journey.

Qualifications

• Engineering degree or related field.
• Experience leading commercial vehicle service operations.
• Strong leadership and KPI-driven management.

Responsibilities

• Lead daily operations of the Commercial Vehicle Service Department.
• Drive revenue growth through labor sales and maintenance programs.
• Ensure KPIs: customer satisfaction, retention, productivity, profitability.
• Develop and coach Service Advisors, Supervisors, and Technicians.
• Ensure compliance with safety, warranties, and dealer procedures.
• Manage service budgets and collaborate with Parts, Sales, and Warranty teams.

Skills

Leadership

Budget management

Customer focus

DMS familiarity

Service management

Team development

Operational planning

Process improvement

Education

Engineering degree

Tools

DMS

MS Office

Job description

Inchcape plc in the Philippines seeks a Service Manager - Commercial Vehicles to lead the aftersales service operation for CVs. You will drive workshop efficiency, customer satisfaction, and sustainable growth while managing teams and budgets.

The role requires a engineering background, strong leadership, and experience with dealership service management. You will work with Parts, Sales, Warranty, and Customer Experience teams to deliver a seamless customer journey.