Commerce Solutions Architect

Confidential Jobs

Muntinlupa

On-site

PHP 600,000 - 900,000

Full time

48 hours ago

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Job summary

Confidential Jobs is seeking a Commerce Solutions Engineer in Metro Manila to support customers with advanced technical implementations, integrations, and platform configurations. You will design and sustain e-commerce and financial system integrations, solve complex issues, and guide customers to maximize value.

Ideal candidates have strong technical skills, accounting/ERP knowledge, and experience with AI-enabled support tools.

Qualifications

Experience in technical support, solutions engineering, implementation, or customer-facing technical roles.
Knowledge of accounting, bookkeeping, financial systems, or ERP platforms.
Familiarity with e-commerce platforms, SaaS applications, and system integrations.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience with ticketing and support platforms such as Jira, Intercom, or similar tools is an advantage.
Comfortable working with AI-enabled tools and modern customer support technologies.

Responsibilities

Design and implement customized solutions beyond standard platform capabilities.
Configure and maintain account mappings, tax logic, product categorization, and financial data flows.
Support integrations between e-commerce, accounting, ERP, and SaaS platforms.
Troubleshoot complex technical issues and coordinate with Product and Engineering teams for resolution.
Lead technical onboarding and provide ongoing support to customers.
Build strong client relationships and serve as a trusted technical advisor.
Leverage AI-powered tools to improve support quality and efficiency.
Identify product improvements and share customer insights with internal teams.