Command Center Lead — Workforce Management

AddForce Human Resources Solution Inc.; Quezon City; On-site; PHP 609,336 - 729,864; Full time

Benefits offered by this job

Performance Bonus

13th Month Pay

Employee Loan

Paid Holidays

Job Training

Job summary

A leading human resources solutions provider in Quezon City is looking for a Command Center Team Lead to manage workforce operations, ensuring optimal resource allocation and compliance with performance standards. The ideal candidate should have over 4 years of experience in workforce management, strong analytical skills, and proficiency in reporting tools like Tableau and Power BI. This role is full-time and requires excellent leadership and communication abilities to lead a team effectively.

Qualifications

• 4+ years of experience in operations or workforce management.
• Strong understanding of SLA performance standards.
• Proven ability to manage and lead teams.

Responsibilities

• Lead and develop a team overseeing workforce management.
• Monitor real-time queue volumes and staffing levels.
• Ensure compliance with SLA and quality standards.
• Conduct regular performance feedback sessions.

Skills

Leadership in operations

SLA-driven environments

Data interpretation

Analytical skills

Communication skills

Education

Bachelor's degree

Tools

Tableau

Power BI

Excel

Job description

A leading human resources solutions provider in Quezon City is looking for a Command Center Team Lead to manage workforce operations, ensuring optimal resource allocation and compliance with performance standards. The ideal candidate should have over 4 years of experience in workforce management, strong analytical skills, and proficiency in reporting tools like Tableau and Power BI. This role is full-time and requires excellent leadership and communication abilities to lead a team effectively.