Senior Workforce Manager & Analytics Lead

Bravissimo Resourcing Inc.; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading resourcing company in Cebu City is seeking a skilled WFM Analyst with at least 5 years of experience in workforce management for the call center industry. The ideal candidate should possess strong analytical skills, communicate effectively, and generate accurate reports. This role involves managing team operations and delivering comprehensive MIS solutions while meeting client requirements with precision.

Qualifications

• Minimum 5 years WFM experience in Call Center Industry.
• Overall experience of 8 years in relevant fields.

Responsibilities

• Analyze and report on departmental requirements.
• Manage team and own MIS delivery for WFM aspects.
• Generate dashboards and ad-hoc reports.
• Ensure timely and accurate reporting to clients.

Skills

Analytical skills

Communication

Excel skills

VBA knowledge

SQL knowledge

WFM tools knowledge

Job description

A leading resourcing company in Cebu City is seeking a skilled WFM Analyst with at least 5 years of experience in workforce management for the call center industry. The ideal candidate should possess strong analytical skills, communicate effectively, and generate accurate reports. This role involves managing team operations and delivering comprehensive MIS solutions while meeting client requirements with precision.