24/7 Command Center Network Operations Lead

AIA Digital+ Philippines; Makati; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

HMO with free 4 dependents

15 days VL/SL

Guaranteed 14th-month pay

Annual Targeted Incentive

Group Life Insurance

Protection benefits

Job summary

AIA Digital+ Philippines is seeking a Network Operations Manager (Command Center) to ensure IT service availability and minimise business impact from outages. You will lead a team, oversee application and network monitoring, batch and patch management, and drive change processes to maintain service continuity.

The role requires 7 years in IT operations with at least 3 in a supervisory capacity, a IT-related bachelor’s degree, and certifications such as ITIL or CompTIA.

Qualifications

• 7 years of experience in IT operations with at least 3 years in a supervisory or management role.
• Bachelor’s degree in Information Technology or related discipline.
• Relevant IT certifications such as ITIL and CompTIA are a plus.

Responsibilities

• Lead and manage a team of IT professionals in a fast-paced environment.
• Oversee continuous application monitoring for performance and availability.
• Manage and execute batch jobs, including troubleshooting.
• Coordinate patch management to maintain security and reliability.
• Facilitate change management with minimal service disruption and proper documentation.
• Provide guidance and support for incident management and escalation.
• Offer Level 1 technical support and escalate to higher tiers as needed.
• Monitor network performance and troubleshoot connectivity issues.

Job description

AIA Digital+ Philippines is seeking a Network Operations Manager (Command Center) to ensure IT service availability and minimise business impact from outages. You will lead a team, oversee application and network monitoring, batch and patch management, and drive change processes to maintain service continuity.

The role requires 7 years in IT operations with at least 3 in a supervisory capacity, a IT-related bachelor’s degree, and certifications such as ITIL or CompTIA.