Collector

Lapu-Lapu Multipurpose Cooperative; Davao del Sur; On-site; PHP 180,000 - 240,000; Full time

Job summary

LAPULAPU Coop is seeking a debt collection specialist to manage on-site and off-site collection efforts, contacting borrowers and negotiating repayment plans. The role emphasizes confidentiality, accuracy of records, and customer service in a cooperative setting.

The position involves daily monitoring of account aging, preparation of notices and demand letters, and coordination with collectors to optimize collections while complying with company rules and legal requirements.

Responsibilities

• Perform on-site and off-site collection effort.
• Collect outstanding debts from members and borrowers; inform overdue accounts and initiate payment collection.
• Contact borrowers via phone, email, social media and other platforms to collect dues.
• Respond to borrower queries on loan accounts; advise on payment options and feasible plans.
• Negotiate payment options and schedules with delinquent customers.
• Inform customers of further actions if no payment agreement is reached.
• Keep customer files up to date; record contact attempts and notices.
• Prepare statements of accounts, notices, and demand letters for overdue payments.
• Write letters to customers, credit agencies, insurers, lawyers, and employers to collect debt.
• Issue final notice warnings and pursue legal action if necessary for non-payment.
• Monitor aging of accounts daily; initiate actions on delinquent accounts.
• Coordinate with Collectors on notices distribution and feedback collection.
• Maintain confidentiality of company information in performance of duty.
• Go the extra mile to build trust, loyalty, and patronage of LAPULAPU Coop products.
• Operate in compliance with LAPULAPU Coop By-Laws and guidelines; interact with members to provide quality service.

Job description

Responsibilities

• Perform on-site and off-site collection effort;
• Responsible for the collection of outstanding debts from members and borrowers. Inform borrowers of their overdue accounts and initiate the collection of payment to mitigate company losses;
• Contact borrower either through phone, email, social media accounts and all other platforms and means possible to collect, informing them of their dues and past dues;
• Responding to borrower’s queries on their loan accounts advising borrowers on their payment options and suggesting methods of payments negotiating suitable payment plans as practicable.
• Communicate to delinquent customers to negotiate payment options and payment schedules that suit their current financial situation while still satisfying debt circumstance;
• Advise customers on their various payment options. If no payment agreement can be reached, inform customers of further actions that may be taken to collect overdue debts;
• Keep customer files up to date, recording period and dates that contact has been made and noting information that customers have received notices regarding their debts and obligations;
• Prepare statement of accounts, notices, letter of demands to be given to borrowers who fails to meet their payment amortizations and payment agreements or when no payment agreement can be made;
• Write letters to customers to inform them of their debts. When customers fail to meet their payment obligations and fail to make payment agreements, write letters to credit agencies, insurance companies, lawyers, and customers’ employers to collect debt without the customer’s aid;
• Write final notice warnings to customers when payments are not being made instituting legal action as necessary when customers fail to pay their obligations;
• Daily monitoring of aging of account, initiate appropriate action in handling entire delinquent accounts;
• Closely coordinate with the Collectors on matters of notices distribution and feedback collection from member borrowers as practicable;
• Maintain high confidentiality of all company information’s in the performance of duty;
• Go the “extra mile” to build trust relationships, customer loyalty and customers commitment to patronize LAPULAPU COOP products and other services;
• Operate in compliance with LAPULAPU Coop By-Laws and regulations and adhere to company policy, rules and guidelines;
• Interacted with member/clients and provide quality customer service;