Collections Training Lead — Elevate Performance

Sutherland; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Sutherland is seeking a Collections Training Specialist to develop and deliver training for new hires and seasoned staff. You will design content, run instructor-led, virtual, and blended programs, and coach learners to close performance gaps.

You will collaborate with Operations leaders to tailor learning solutions, monitor progress, and maintain training records, while pursuing ongoing professional development in a fast-paced environment.

Qualifications

• Strong background in Collections with hands-on experience as both a Collections professional and Trainer
• 2-3 years of experience in Training, Learning & Development, or Facilitation
• Excellent verbal and written English communication skills

Responsibilities

• Design, develop, facilitate, and improve training materials and content
• Deliver instructor-led, virtual, and blended learning programs
• Facilitate new hire training, nesting, and ongoing learning initiatives
• Lead floor support and behavioral quality monitoring training activities
• Coach and mentor trainees through performance challenges
• Monitor learner progress and provide actionable feedback
• Facilitate product, system, process, and behavioral training initiatives
• Partner with Operations leaders to identify training needs and close gaps
• Maintain accurate training documentation and learner records
• Pursue self-learning and cross-skilling opportunities

Skills

Collections

Training & Facilitation

English Communication

Coaching & Mentoring

Performance Analysis

Education

Bachelor's Degree in any field (Education or Communication-related courses preferred)

Tools

Microsoft Office Suite

Job description

Sutherland is seeking a Collections Training Specialist to develop and deliver training for new hires and seasoned staff. You will design content, run instructor-led, virtual, and blended programs, and coach learners to close performance gaps.

You will collaborate with Operations leaders to tailor learning solutions, monitor progress, and maintain training records, while pursuing ongoing professional development in a fast-paced environment.