Collections Training Pro - Elevate New Hire Performance

Tap Growth ai; Iloilo City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Ubiquity is seeking a Process Trainer (Collections) to deliver high-quality, results-driven training for new hires and ongoing coaching. You will ensure learners meet performance targets and uphold training standards while maintaining current materials.

Role emphasizes facilitation, content clarity, and collaboration with Operations and Quality to drive faster ramp-up and improved KPI outcomes.

Qualifications

• Bachelor’s degree or equivalent in Training, Education, Operations, or a related field.
• Minimum 3 years working in a BPO collections environment.
• Has functional knowledge of US collections laws and regulations.
• Strong facilitation, communication, and coaching skills.
• Ability to translate complex processes into clear, learner-friendly content.

Responsibilities

• Training Delivery & Facilitation: Deliver process, systems, and soft skills training for new hires and upskilling programs in alignment with business requirements.
• Facilitate engaging, learner-centered sessions that support knowledge retention and on-the-job application.
• Maintain trainer readiness by completing Quarterly Trainer Skills Certification.
• Measure and improve training effectiveness via KPI tracking and post-training surveys.
• Collaborate with Operations, Quality, and Nesting teams to support transitions from nesting to production.

Skills

Training delivery

Facilitation

Coaching

KPI tracking

Content development

Education

Bachelor’s degree or equivalent

Tools

LMS

Job description

Ubiquity is seeking a Process Trainer (Collections) to deliver high-quality, results-driven training for new hires and ongoing coaching. You will ensure learners meet performance targets and uphold training standards while maintaining current materials.

Role emphasizes facilitation, content clarity, and collaboration with Operations and Quality to drive faster ramp-up and improved KPI outcomes.