Collections Training Lead for Performance & Growth

Ubiquity; Iloilo City; On-site; PHP 420,000 - 640,000; Full time

Job summary

Ubiquity is seeking a Process Trainer (Collections) to deliver process, systems, and soft skills training for new hires and upskilling. You will drive KPI performance, ensure timely ramp-up, and maintain accurate training materials.

Responsibilities include coaching, nesting, and targeted interventions from Nesting to Production, while continuously reviewing content for quality and consistency.

Qualifications

• Bachelor’s degree or equivalent in Training, Education, Operations, or a related field.
• Good communications skills (minimum B2, C1 preferred).
• Minimum 3 years in a BPO collections environment.
• Knowledge of US collections laws and regulations.
• Strong facilitation, communication, and coaching skills.
• Ability to translate complex processes into learner-friendly content.
• Data-driven with evidence of tracking training effectiveness.

Responsibilities

• Delivery of process, systems, and soft skills training for new hires and upskilling.
• Monitor KPIs and training effectiveness, update materials accordingly.
• Coaching, nesting, and targeted interventions from Nesting to Production.
• Review and maintain training materials through a quality/consistency loop.

Skills

Excellent communication

Facilitation

Coaching

Data-driven

Training delivery

Education

Bachelor’s degree or equivalent in Training/Operations

Tools

Learning Management System (LMS)

Job description

Ubiquity is seeking a Process Trainer (Collections) to deliver process, systems, and soft skills training for new hires and upskilling. You will drive KPI performance, ensure timely ramp-up, and maintain accurate training materials.

Responsibilities include coaching, nesting, and targeted interventions from Nesting to Production, while continuously reviewing content for quality and consistency.