Collections Team Lead — Overlimit & Skips

Metrobank; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Metrobank in the Philippines is seeking a Collections Officer to supervise pre-delinquent, front-end, and skip agents to ensure collections activities meet performance standards and guidelines. The role focuses on maximizing the Overlimit, Front-end and Skips teams' performance by achieving call quotas and driving company profits through effective collections strategies.

This position also covers compliance and risk actions within approved group policies, and monitoring external skip tracing

Qualifications

• Bachelor’s degree holder; preferably business-related.
• Relevant experience in Collections / Credit / Risk Management.
• Knowledge of bank and credit card processes and systems.
• Experience with automated dialer systems and vendor management is advantageous.

Responsibilities

• Manage performance of assigned agents.
• Control delinquency of assigned accounts within set standards.
• Minimize risk and credit losses.
• Address various customer issues.
• Recommend improvements to collections strategies and procedures.
• Manage performance of external service provider.
• Perform other functions as assigned.

Skills

Supervisory experience

Team motivation

Education

Bachelor's degree in business

Tools

Automated dialer system

Vendor management

CRM system

Job description

Metrobank in the Philippines is seeking a Collections Officer to supervise pre-delinquent, front-end, and skip agents to ensure collections activities meet performance standards and guidelines. The role focuses on maximizing the Overlimit, Front-end and Skips teams' performance by achieving call quotas and driving company profits through effective collections strategies.

This position also covers compliance and risk actions within approved group policies, and monitoring external skip tracing