Collections Team Leader – High-Value Accounts

Secure Information Technology Corp.; Makati; On-site; PHP 558,000 - 781,200; Full time

Job summary

A financial services company in Metro Manila is seeking a highly experienced CSR Team Leader to manage a focused team dealing with sensitive collections accounts. The ideal candidate will have 3–5 years of collections experience and proven leadership capabilities. You will be responsible for mentoring the team, tracking performance metrics, and ensuring compliance with quality standards. This role offers a dynamic work environment in Makati with a focus on results-driven strategies.

Qualifications

• 3–5 years of experience in collections.
• Proven leadership skills with a track record of driving recovery rates.
• Strong understanding of compliance and quality standards in collections.
• Excellent coaching, communication, and organizational skills.
• Ability to analyze data and implement effective collection strategies.

Responsibilities

• Lead and motivate a team of Customer Service Representatives/Collectors.
• Conduct coaching sessions and performance reviews.
• Handle escalated customer calls about disputes and compliance inquiries.
• Manage scheduling and workload distribution.
• Analyze performance data and collection trends.
• Implement strategies to improve recovery percentages.
• Track and report on key metrics to senior management.

Skills

Leadership

Communication

Organizational Skills

Data Analysis

Job description

A financial services company in Metro Manila is seeking a highly experienced CSR Team Leader to manage a focused team dealing with sensitive collections accounts. The ideal candidate will have 3–5 years of collections experience and proven leadership capabilities. You will be responsible for mentoring the team, tracking performance metrics, and ensuring compliance with quality standards. This role offers a dynamic work environment in Makati with a focus on results-driven strategies.