Collections Strategy Lead & Recovery Excellence

Tonik

Pasig

On-site

PHP 1,800,000 - 3,200,000

Full time

14 days+

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Job summary

Tonik is seeking a senior leader to head Collections in the Philippines. You will oversee the management of 1-30 DPD and 60+ delinquencies, drive NPL budgets, and lead teams for unsecured and secured products (loans, revolving lines, credit cards).

You will manage outsourced collection partners for advanced buckets and ensure compliance with policies and the collection code of conduct.

Qualifications

Bachelor's degree in Business Administration, Finance, Banking, Law or related field.
10+ years' experience in consumer banking/financial services.
At least 5 years' experience in Collections for unsecured/secured products and/or litigation.
Hands-on experience in Collection, Litigation, and Recovery processes.
Strong knowledge of litigation processes and regulatory requirements.
Experience managing a moderate to large collection team.

Responsibilities

Oversee and optimize collection strategies for unsecured and secured products.
Lead and manage collection teams, ensuring target delinquencies and recoveries are met.
Coordinate with outsourced collection partners for various debt buckets.
Ensure adherence to collection policies and code of conduct.
Monitor performance metrics and coach staff to improve KPIs.
Develop and implement policies to improve collection processes.