Healthcare Collections Specialist — Onsite

International SOS; Pasig; On-site; PHP 391,000 - 614,000; Full time

Job summary

International SOS in Ortigas, Philippines, is seeking a Collections Specialist to support US Government Services programs. You will process cost-share and deductible amounts after insurance reimbursements, perform member outreach, and track payment activities while ensuring HIPAA and PCI compliance.

Ideal candidates have 2+ years in Collections/AR or Billing, a bachelor’s degree, strong MS Office skills, and fluency in English; Japanese knowledge is a plus.

Qualifications

• Minimum 2+ years in Collections, AR, or Billing.
• Bachelor's degree required.
• Proficient in MS Office; familiarity with HIPAA and PCI standards.
• Strong attention to detail and ability to meet tight timelines.
• Fluent written and spoken English; Japanese knowledge is a plus.

Responsibilities

• Review reimbursements, identify outstanding balances, and initiate calls or send secure payment links.
• Record and track member interactions in databases, following standard follow-up timelines.
• Answer collection-related calls and emails to help members settle payments.
• Maintain HIPAA and PCI compliance to protect health and financial data.
• Collaborate with Operations, Carrier Billing, and US AR teams on process improvements.

Skills

Attention to detail

Financial reconciliation

Proactive problem-solving

English proficiency

Education

Bachelor's degree

Tools

MS Office

Job description

International SOS in Ortigas, Philippines, is seeking a Collections Specialist to support US Government Services programs. You will process cost-share and deductible amounts after insurance reimbursements, perform member outreach, and track payment activities while ensuring HIPAA and PCI compliance.

Ideal candidates have 2+ years in Collections/AR or Billing, a bachelor’s degree, strong MS Office skills, and fluency in English; Japanese knowledge is a plus.