Strategic Collections Specialist: Negotiation & Recovery

Vault Outsourcing OPC; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Vault Outsourcing OPC is seeking a proactive and detail-oriented Collections Specialist to manage customer account resolutions and support ongoing credit and collections efforts. The role involves handling both inbound and outbound calls and emails, resolving payment issues, processing adjustments, and ensuring compliance with relevant regulatory obligations.

Ideal candidates will excel in negotiation and dispute resolution, identify warning signs of financial hardship, and work with internal

Qualifications

• Experience in collections, payments, and account resolutions.
• Strong negotiation and dispute resolution skills.
• Knowledge of regulatory compliance frameworks.
• Excellent communication with internal and external stakeholders.
• Ability to work in fast-paced environment and maintain confidentiality.
• Experience in customer service, finance, or collections preferred.
• Attention to detail and accuracy.

Responsibilities

• Handle inbound and outbound phone and email enquiries related to payments and account discrepancies.
• Identify reasons for arrears and negotiate payment plans and hardship arrangements.
• Recognize financial stress signals and ensure compliance with regulatory obligations.
• Monitor portfolio of accounts with account adjustments, credit memos, small balance write-offs, and reconciliations.
• Meet or exceed performance benchmarks and contribute to reporting.
• Collaborate with management, sales, and vendors to accelerate resolution.
• Participate in training, coaching and process improvement initiatives.

Skills

Negotiation

Dispute resolution

Attention to detail

Customer service

Regulatory compliance

Problem solving

Communication

Job description

Vault Outsourcing OPC is seeking a proactive and detail-oriented Collections Specialist to manage customer account resolutions and support ongoing credit and collections efforts. The role involves handling both inbound and outbound calls and emails, resolving payment issues, processing adjustments, and ensuring compliance with relevant regulatory obligations.

Ideal candidates will excel in negotiation and dispute resolution, identify warning signs of financial hardship, and work with internal