Collections Specialist – Negotiation & Recovery

Travel + Leisure Global Support Services (Philippines), Inc.; Metro Manila; On-site; PHP 320,000 - 440,000; Full time

Job summary

Travel + Leisure Global Support Services (Philippines), Inc. in the Philippines is seeking an experienced Collections Representative to join our team. You will handle high-volume outbound calls to negotiate, service, and collect on portfolio accounts, while delivering outstanding customer service.

Maintain accurate records, work toward payment solutions, and achieve KPIs. Knowledge of debt collection regulations and empathy in negotiations will help you succeed in this role.

Qualifications

• Experience in debt collection or collections.
• Knowledge of debt collection regulations and empathy in negotiations.

Responsibilities

• Handle high-volume outbound calls to negotiate, service, and collect on portfolio accounts.
• Maintain accurate records, work toward payment solutions, and achieve KPIs.

Job description

Travel + Leisure Co. is seeking an experienced Collections Representative to join our team in the Philippines. You will handle high-volume outbound calls to negotiate, service, and collect on portfolio accounts, while delivering outstanding customer service.
Maintain accurate records, work toward payment solutions, and achieve KPIs. Knowledge of debt collection regulations and empathy in negotiations will help you succeed in this role.