Collections Specialist | Iloilo

Ubiquity; Iloilo; On-site; PHP 279,000 - 502,000; Full time

Job summary

Ubiquity in the Philippines is seeking a Collections Specialist to help customers manage delinquent accounts. You will review status, discuss payment solutions, and negotiate arrangements, combining customer service with account management.

The ideal candidate has 1 year of BPO experience with at least 6 months in collections, strong communication, empathy, negotiation, and the ability to work on-site on a shifting schedule.

Qualifications

• At least 1 year of BPO experience with 6 months in collections.
• Excellent verbal and written communication.
• Ability to negotiate payment arrangements.

Responsibilities

• Assist customers with delinquent account concerns via inbound/outbound calls and messages.
• Review account status and propose suitable solutions based on customer needs.
• Negotiate and establish payment arrangements.
• Educate customers on available resolution options.
• Secure payment commitments while maintaining positive customer experience.
• Provide education on repossessions-related processes where applicable.
• Conduct Right to Cure reviews and assist customers with account status.
• Process customer payments and related transactions accurately.
• Assist with document requests and account-related inquiries.
• Provide My Account troubleshooting and basic assistance.

Skills

BPO experience

Collections background

Communication skills

Active listening

Negotiation skills

Problem solving

Empathy

Detail oriented

On-site work

Flexible schedule

Job description

We are looking for a Collections Specialist to assist customers with managing and resolving delinquent accounts. You will evaluate account status, discuss payment solutions, negotiate payment arrangements, and help customers understand their available options. The role combines customer service, account management, and collections support, requiring strong communication, empathy, problem-solving, and negotiation skills.

Key responsibilities

• Assist customers with delinquent account concerns through inbound and outbound interactions.

• Review account status and identify appropriate solutions based on customer needs.

• Negotiate and establish suitable payment arrangements.

• Educate customers on available account resolution and payment options.

• Secure payment commitments while maintaining a positive customer experience.

• Provide repossessions-related education and explain applicable account processes.

• Conduct Right to Cure reviews and assist customers with understanding their account status.

• Process customer payments and related transactions accurately.

• Assist with document requests and account-related inquiries.

• Provide My Account troubleshooting and basic assistance with account-related concerns.

What We’re Looking For:

• 1 year of BPO experience with at least 6 months of collections background

• Strong verbal and written communication skills.

• Customer-focused with a professional and positive attitude.

• Strong active listening, negotiation, and probing skills.

• Good problem-solving and critical-thinking abilities.

• Empathetic and patient when handling customers with different needs.

• Adaptable and comfortable working in a fast-paced environment.

• Strong attention to detail and ability to accurately manage account information.

• Ability to identify concerns and determine when escalation is necessary.

• Comfortable handling conversations involving payments and account resolution.

• Willing to work on-site and on a shifting schedule.