Collections Specialist (EMEA)

S&P Global; Taguig; On-site; PHP 446,400 - 948,600; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global in Manila, Philippines, is seeking a Collections Specialist to manage overdue invoices and follow up with clients by phone and email. The role emphasizes timely payments, policy enforcement, and cross-team collaboration to resolve disputes.

The position requires B2B collections experience, strong English communication, and meticulous attention to detail, with a shift schedule aligned to Manila/India time zones.

Qualifications

• 2+ years of experience in a B2B collections environment.
• Excellent verbal and written English communication.
• Strong problem-solving skills and customer service focus.
• Attention to detail and goal orientation.
• Ability to prioritize and manage multiple responsibilities and meet deadlines.
• Basic MS Office proficiency; Excel advantageous.
• Knowledge of SAP, Salesforce or HighRadius is a plus.
• Willing to work 3pm–12mn Manila time or 12pm–9pm India time.

Responsibilities

• Follow-up with clients for payments of overdue invoices via calls and emails.
• Enforce policies related to payment, cancellation, and suspension/termination.
• Own customer disputes through to resolution.
• Ensure activities align with internal controls and processes.
• Perform Sales Ledger reconciliations as required.
• Respond promptly to customer and internal inquiries.
• Escalate debt issues to account manager and line manager.
• Collaborate with order management, customer service, cash applications, and sales teams to resolve queries.
• Provide customer service regarding refunds, payment forms, discrepancies, and tax forms.
• Note and report customer status through account reviews and meetings.
• Maintain customer contact information and assist in related tasks.
• Share knowledge within the global Credit and Collections team.

Skills

B2B collections experience

English communication

Problem solving

Customer service

Attention to detail

Multitasking

MS Office

SAP / Salesforce / HighRadius

Shift flexibility Manila/India time

Tools

MS Office

SAP

Salesforce

HighRadius

Job description

Collections Specialist (EMEA)

Grade Level: 08

Key Responsibilities

• The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
• Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services.
• Accountable for all customer disputes and owning these through to resolution.
• To ensure that all activities undertaken are completed in line with our internal controls and published processes.
• Undertake Sales Ledger account reconciliations as required.
• Respond promptly and completely to both customer and internal enquiries.
• Escalation of debt issues to account manager & line manager.
• Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time.
• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders.
• Assisting in the maintenance of customer contact information.
• Performing other related tasks as required.
• Assist in mutual support and knowledge sharing of the global Credit and Collections team.

Required Skills

• 2+ years of experience in B2B collections environment.
• Excellent verbal and written English communication.
• Excellent problem solving skill.
• Commitment to excellent customer service.
• Strong attention to detail, goal oriented.
• Ability to prioritize and manage multiple responsibilities and meet deadlines.
• Basic knowledge of MS Office Suite including Excel a plus.
• Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on.
• Willing to work on a 3pm-12mn shift (Manila Time) / 12pm-9pm shift (India Time).

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.

Location

Manila, Philippines