Collections Analyst

ISS-Corporate; Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

ISS STOXX is seeking a diligent Collections Analyst to join the Revenue Control team in Makati/Makati-adjacent office. You will manage accounts receivable, resolve client payment issues, and support cash collection objectives with a proactive, detail-oriented approach.

Requirements include a Finance/Accounting degree and 2–3 years in collections, strong Excel skills, and familiarity with SAP/Salesforce as an advantage. Night shift may be required in Makati City.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 2–3 years of experience in collections, accounts receivable, credit control, or similar role.
• Strong English communication, both written and verbal.
• Highly organized, detail-oriented, and proactive with hands-on approach.
• Medium to advanced Excel skills including pivots and VLOOKUP.
• Experience with SAP and Salesforce is an advantage.

Responsibilities

• Communicate with clients to ensure prompt resolution of client payment or contractual issues including refunds, and unapplied cash receipts.
• Monitor accounts and investigate historical data to support client communication.
• Update account status records and collections efforts in SAP.
• Partner with Billing Team and Sales Teams on client issues.
• Creation, analysis and updating of weekly Collections reports.
• Manage collection activities for global entities while ensuring compliance with company policies and procedures.

Skills

English communication

Analytical skills

Organized

Multi-priority management

Problem solving

Attention to detail

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

SAP

Salesforce

Excel

Job description

OVERVIEW

ISS STOXX is hiring! We are seeking a highly motivated and detail-oriented Collections Analyst to join our Revenue Control team. Reporting directly to the Collections Team Leader, the successful candidate will be responsible for managing accounts receivable activities, resolving client payment issues, and supporting the organization's cash collection objectives. This role requires strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.

RESPONSIBILITIES

• Communicate with clients to ensure prompt resolution of client payment or contractual issues including refunds, and unapplied cash receipts.
• Monitor accounts and investigate historical data to support client communication.
• Update account status records and collections efforts in SAP.
• Partner with Billing Team and Sales Teams on client issues.
• Creation, analysis and updating of weekly Collections reports.
• Manage collection activities for global entities while ensuring compliance with company policies and procedures.

QUALIFICATIONS

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 2-3 years of experience in collections, accounts receivable, credit control, or a similar finance-related role.
• Strong English communication skills, both written and verbal.
• Highly organized, detail-oriented, and results-driven with a proactive, hands-on approach.
• Medium to Advanced Microsoft Excel skills, including data analysis and reporting. (pivots and vlook up)
• Strong analytical and investigative skills with the ability to identify root causes and recommend solutions.
• Ability to read, interpret, and understand contractual terms and customer agreements.
• Excellent interpersonal skills with the confidence to engage and negotiate with clients professionally.
• Experience with SAP and Salesforce is an advantage.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Willingness to work a night shift schedule based in Makati City.

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What You Can Expect from Us

Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you.

Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.

About ISS STOXX

ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world's leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.

Visit our website: https://www.iss-stoxx.com/

View additional open roles: https://www.iss-stoxx.com/about/careers/

ISS STOXX is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.

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