Accounts Receivable Analyst/Specialist (Collections) - Night Shift

Continental Industry; Philippines; On-site; PHP 400,000 - 560,000; Full time

Job summary

Continental Global Business Services Manila Inc. is seeking an AR collections specialist to manage past-due accounts and perform cash application tasks in a multi-cultural, dynamic team environment.

You will handle aging analyses, customer communications, and reconciliation activities while supporting monthly performance reviews and cross-functional meetings.

Qualifications

• Bachelor's degree in Finance, Business, or Accounting.
• 3–5 years of professional experience in collections, payment application, deductions, or related AR functions.
• Experience in Accounts Receivable processes—Credit and Collection, Cash Application.
• Knowledge in Billing, Credit, Debit and Goods return is preferred.

Responsibilities

• Contact assigned customers regarding past dues via generic email and record activities in SAP notes.
• Run and review aging accounts for follow up.
• Check and respond to customer emails related to follow ups.
• Reconcile accounts and send statements to customers or pre-collection as needed.
• Prepare Monthly Collections Performance Analysis and Deck for team meetings.

Skills

Verbal communication

Written communication

Interpersonal skills

Multicultural teamwork

Education

Bachelor's degree in Finance/Accounting

Tools

SAP

Job description

Company Description

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental AG.

GBS Manila is composed of five (5) main work streams, structured to make processes centralized, standardized, and in leveraged technology with the support of IT group, Continental Business Systems & RPA Competence Center.

It provides end-to-end, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full finance activities, data management, and HR services including payroll, employee benefits and talent acquisition; all built to meet its customer's needs.

Job Description

• Contact assigned customers regarding past dues via generic email and record all activities in SAP notes.
• Run and review aging accounts for follow up.
• Checking and responding to emails of customers in relation to the follow ups made.
• Checking General Ledger for Payment that came in then update worksheet.
• Checking and responding to emails from Customer Service whenever there is an order on hold.
• Reconciliation of accounts and sending this customers if needed.
• Checking reason accounts are blocked.
• Sending of Statements to Customers & Pre-collection as requested.
• Sending of Invoices/PODs/Credit Memos as per request of customers.
• Understand customer profiles and their related sensitivities.
• Escalating issues/concerns of customers to local office (collections, sales, customer service).
• Issue requests for refunds of cash on account or credit memos as needed.
• Deduction Management.
• Review accounts receivable aging schedule for delinquencies.
• Prepare Monthly Collections Performance Analysis and Deck for the Team Meeting Presentation.
• Attend account portfolio review with Team Lead.
• Attend customer / business meetings as required.
• Attend and present monthly departmental meeting.
• Attend monthly performance feedback with Team Lead.
• Attend Bi-Weekly Collections Meeting with NAR Collections Manager and Accounts Receivable Team Lead.

Qualifications

• Bachelors Degree preferably Major in Finance, Business, or Accounting.
• 3-5 years of professional experience in collections, payment application, deductions, or other related accounts receivable functions.
• Experience in Account Receivable processes - Credit and Collection, Cash Application. Knowledge in Billing, Credit, Debit and Goods return knowledge preferred.
• Small group project or process improvement initiative.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and ability to work in a multi-cultural setup.