Collections Specialist | Shared Services

HRTX; Taguig; On-site; PHP 558,000 - 781,200; Full time

Job summary

A financial services company based in Taguig is seeking a Collections Specialist to manage day-to-day collection activities and enhance customer relationships. The ideal candidate will have a bachelor's degree in a relevant field and at least three years of experience in Collections or Accounts Receivable. Proficient in SAP and Microsoft Excel, the selected individual will effectively handle customer disputes and account reconciliations to maintain performance targets.

Qualifications

• Minimum of 3 years experience in Collections or Accounts Receivable.
• Experience handling customer disputes and account reconciliations.
• Effective written and verbal communication skills.

Responsibilities

• Oversee and execute day-to-day collection activities for an assigned portfolio.
• Proactively follow up on outstanding balances to mitigate bad debt risk.
• Identify and elevate high-risk accounts or complex disputes to management.

Skills

Collections

Customer service

Verbal communication

Written communication

Microsoft Excel

SAP

Power BI

Education

Bachelors degree in Accounting, Finance, Business Administration, or a related field

Tools

SAP

Microsoft Excel

Power BI

Job description

Work Schedule: Monday to Friday - Dayshift, Full Onsite
Location: BGC, Taguig
Industry: Shared Services

Key Responsibilities:

• Oversee and execute day-to-day collection activities for an assigned portfolio, conducting thorough account reviews to drive timely payments and meet performance targets.
• Proactively follow up on outstanding balances to mitigate bad debt risk and collaborate with order management teams when necessary to prevent service disruptions.
• Identify and promptly elevate high-risk accounts, significant payment delays, or complex disputes to management for appropriate action.
• Address and resolve customer inquiries and billing disputes efficiently through various communication channels to maintain strong customer relationships.
• Contribute to month-end and year-end closing processes by ensuring accounts receivable balances are accurate and reconciled on time.

Qualifications:

• Bachelors degree in Accounting, Finance, Business Administration, or a related field
• Minimum of 3 years experience in Collections or Accounts Receivable
• Experience handling customer disputes and account reconciliations
• Proficiency in SAP and strong Microsoft Excel skills
• Experience working with global stakeholders
• Effective written and verbal communication skills
• Customer service experience is an advantage
• Power BI experience is an advantage