Collections Specialist /AR Associate

Remote Employee BPO Phil Inc; San Fernando; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO plus 2 dependents

Rice allowance PHP 1,500

Night differential

Job summary

Remote Employee BPO is seeking a Collections Specialist / AR Associate to join our San Fernando, Pampanga team. The role drives timely payments by proactively contacting customers, investigating discrepancies, and resolving payment issues in a fast-paced AR department.

The position requires 1–3 years in A/R or B2B collections, a relevant bachelor’s degree, and strong communication skills. Work schedule is Mon–Fri, 9pm–6am, with on-site operations and competitive benefits.

Qualifications

• 1-3 years experience in an A/R or B2B Collections role.
• Bachelor's degree or equivalent years of relevant work experience.
• Strong problem-solving and communication abilities.

Responsibilities

• Proactively contacting customers via phone, email, or other methods to collect on outstanding invoices.
• Investigate discrepancies, billing errors, or payment issues and resolve them.
• Monitor aging reports to identify overdue accounts and prioritize collections.
• Document all collection activities and communications in the systems.
• Collaborate with sales, billing, and support to resolve payment concerns.
• Escalate high-risk accounts to management for action.
• Provide updates on progress, issues, and trends to the AR Manager.
• Maintain relationships with customers while ensuring accountability for balances.
• Drive timely collections and support customer retention efforts.

Skills

A/R Collections

B2B Collections

Communication Skills

Problem Solving

Multitasking

Time Management

Customer Service

Education

Bachelor's degree or equivalent

Job description

Remote Employee BPO has an outstanding opportunity for you!

Role: Collections Specialist /AR Associate

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, Php 1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule: 5-day work week, Monday to Friday, 9pm to 6am Philippine time

Work Setup: WFO (San Fernando, Pampanga)

Key Responsibilities:

• Proactively contacting customers via phone, email, or other communication methods to follow up on outstanding invoices and ensure timely payments.
• Investigating and resolving customer account discrepancies, billing errors, or payment issues.
• Monitoring and managing aging reports to identify overdue accounts and prioritize collection efforts.
• Documenting all collection activities, communications, and agreements in the appropriate systems.
• Collaborating with internal departments, such as sales, billing, and customer support, to resolve disputes or concerns that may impact payments.
• Escalating unresolved or high-risk accounts to management for further action.
• Providing regular updates on collection progress, issues, and trends to the Manager of A/R.
• Building positive relationships with customers to maintain goodwill while ensuring accountability for outstanding balances.
• Makingphone calls and corresponding with customers in a fast-paced, goal-oriented Accounts Receivable department
• Research, resolve and respond to issues and inquiries from customers
• Responsible for reducing delinquency on their assigned accounts
• Identify and assist with implementation of process improvement opportunities in the collection process
• Establish and maintain effective working relationships with customers and internal stakeholders
• Provide excellent and considerate customer service to customers and business partners
• Dive into the details. Truly understand a customer concern from end to end and then work internally to project manage that issue to resolution, leading to a payable invoice
• Deliver high service levels daily, maintaining customer satisfaction levels and supporting customer retention efforts.

Qualifications:

• 1-3 years experience in an A/R or B2B Collections role
• Bachelor's degree or equivalent years of relevant work experience required
• Ability to problem-solve, multitask and reprioritize tasks
• Proactive problem solving: Ability to identify potential issues before they arise and effectively address them to mitigate risks and capitalize on opportunities
• Ability to independently research, resolve and respond to inquiries or issues from customers
• Disciplined execution: Detail-oriented and organized, this leader prioritizes effectively, excels at time management, and anticipates well in decision-making
• Excellent customer service and conflict resolution skills
• Excellent written, oral and verbal communication abilities
• Ability to identify and resolve complex issues requiring changes in priorities and workflows or partnering with other business units