Collections Specialist

MicroSourcing International; Quezon City; À distance; PHP 360 000 - 600 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health coverage on day one

Paid time off

Life insurance

Performance bonuses

Résumé du poste

MicroSourcing is seeking a proactive Collections Specialist in the Philippines to manage overdue accounts and drive timely payment resolutions. You will contact customers via phone and email, analyze delinquency causes, and collaborate with internal teams to resolve billing or service issues while maintaining strong client relationships.

The role requires 3-5+ years in collections or AR, excellent communication skills, and the ability to work with cross-functional teams in a remote setting.

Qualifications

• 3-5+ years in collections, AR, billing support, or related finance role.
• Strong phone presence and written communication, able to handle difficult conversations calmly.
• Proven ability to manage multiple accounts with strong attention to detail.
• Comfort with internal systems, CRMs, and spreadsheet/reporting tools.
• Ability to problem-solve across teams and drive issues to resolution.
• Basic understanding of invoicing and AR processes.

Responsabilités

• Contact customers by phone and email to notify past-due balances and secure payments.
• Maintain high outbound call volume with professional, solution-oriented approach.
• Investigate account histories to identify causes of delinquency and recurring issues.
• Collaborate with Billing, Customer Success, Sales, and Operations to resolve disputes.
• Document interactions and follow-up actions in the system.
• Monitor portfolio to track payments and prioritize outreach.
• Monitor customer portals and reconcile with invoice system
• Provide feedback on process gaps and payment blockers.
• Support month-end/quarter-end close related to AR as needed.

Connaissances

Collections experience

AR experience

Phone presence

CRM familiarity

Excel

Multitasking

Outils

CRM systems

Spreadsheet tools

Description du poste

Discover your 100% YOU with MicroSourcing!

Position: Collections Specialist

Work setup: Work from home | Night shift

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Summary

We’re looking for a proactive, customer-focused Collections Specialist to manage overdue accounts and support timely payment resolution. This role is responsible for contacting customers via phone and email regarding late payments, understanding the root cause of delinquency, and partnering with internal teams to resolve billing, service, or account issues that prevent payment. The ideal candidate is persistent, empathetic, organized, and comfortable navigating sensitive financial conversations while maintaining strong customer relationships.

Key Responsibilities

• Contact customers by phone and email to notify them of past-due balances and secure payment commitments.
• Maintain a high volume of outbound customer outreach while delivering a professional, respectful, and solution-oriented experience.
• Investigate account histories to determine causes of late payments and identify trends or recurring issues.
• Work cross-functionally with internal teams (Billing, Customer Success, Sales, Operations, etc.) to resolve disputes, correct invoicing errors, or address service concerns impacting payment.
• Document all customer interactions, outcomes, and follow-up actions accurately in the system of record.
• Monitor assigned portfolio to track promised payments, elevate risk accounts, and prioritize outreach.
• Monitor Customer portals and reconcile differences with our invoice system
• Provide feedback to leadership on process gaps, frequent payment blockers, and opportunities to improve customer payment experience.
• Support month-end/quarter-end close activities related to accounts receivable as needed.

Required Qualifications

• 3-5+ years of experience in collections, accounts receivable, billing support, or a related customer-facing finance role.
• Strong phone presence and written communication skills, including the ability to handle difficult conversations calmly and professionally.
• Proven ability to manage multiple accounts and follow-up tasks with strong attention to detail.
• Comfort working with internal systems, CRMs, and spreadsheet/reporting tools
• Ability to problem-solve across teams and drive issues to resolution.
• Basic understanding of invoicing, payment terms, and accounts receivable processes.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply