Collections Analyst

Mitratech; Mexico; On-site; PHP 1,058,949 - 1,623,721; Full time

Job summary

Mitratech is seeking a competent Collection Analyst to manage client contact and collect outstanding payments. The role emphasizes professionalism, strong communication, and teamwork to resolve billing issues and improve cash flow.

Responsibilities include monitoring accounts, contacting clients, investigating delinquencies, and reporting on collections metrics. Fluency in English and experience with Salesforce Billing and NetSuite are preferred.

Qualifications

• Bachelor’s degree in finance, accounting, or related field.
• Proven experience as a Collections Analyst.
• Very strong attention to detail and high accuracy in collections and billing processes.
• Excellent communication and interpersonal skills, including fluency in written and spoken English.
• Proficient in Salesforce Billing, NetSuite, and Microsoft Office.
• Knowledge of accounting principles, collection, and billing regulations.
• Problem-solving skills and comfort with targets.

Responsibilities

• Monitor customer accounts to identify outstanding invoices.
• Contact clients early to encourage timely payments.
• Investigate historical data for outstanding invoices with billing team.
• Resolve billing and payment inquiries and maintain records.
• Analyze aging reports and work to meet monthly targets.
• Report on accounts receivable status weekly.
• Collaborate with billing to track transactions and support requirements.
• Participate in process improvements to enhance collections efficiencies.

Skills

Excellent communication

Interpersonal skills

Problem solving

Target driven

Attention to detail

Education

Bachelor's degree in finance or accounting

3 years in collections or accounting

Tools

Salesforce Billing

NetSuite

Microsoft Office

Job description

Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

Job Overview

We are seeking a competent and motivated Collection Analyst who will be responsible for contacting clients and collecting outstanding payments. The Collection Analyst should exhibit professionalism and trustworthiness, possessing excellent communication and negotiation skills, as well as the ability to work independently or as part of a team.

Essential Duties & Responsibilities

• Monitor customer accounts to identify outstanding invoices.
• Take the initiative to contact clients early to encourage timely payments.
• Contact clients to ask about their overdue accounts/invoices.
• Investigate historical data for each outstanding invoice and work on getting these settled by working closely with the billing team.
• Resolve billing and customer payment case inquiries.
• Identify and resolve collection issues promptly, ensuring customer satisfaction.
• Keep up-to-date records of account status and collection efforts for all outstanding invoices & client accounts.
• Analyze aging reports related to invoicing activities and achieve monthly targets.
• Report weekly on all accounts' collection activity and accounts receivable status.
• Work closely with the billing team to keep track of all the billing transactions and assist with the billing team's requirements if necessary.
• Participate in process improvement initiatives to enhance collections efficiencies.
• Complete other tasks as assigned by the manager.

Requirements & Skills

• Bachelor’s degree in finance, Accounting, or a related field.
• Proven experience as a Collections Analyst.
• Very strong attention to detail and high accuracy in collections & billing processes.
• Excellent communication and interpersonal skills, including fluency in written & spoken English.
• Proficient in Salesforce Billing, NetSuite, and Microsoft Office.
• Knowledge of accounting principles, collection, and billing regulations.
• Problem‑solving skills.
• Comfortable working with targets.

Education

• A degree in finance, accounting, or a business‑related discipline, such as an associate or bachelor’s degree, is preferred.
• 3 years in collections, customer service, or accounting.
• Basic accounting principles.
• Negotiation and conflict resolution.
• Proficiency in Excel required.
• Proficiency in NetSuite and Salesforce Billing preferred.
• Strong communication, both written and verbal, negotiation, problem‑solving skills.

We are an equal‑opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.