Collections Recovery Operations Lead — Analytics & Impact

Citigroup Inc.; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Citigroup Inc. in Manila seeks a Senior Officer, Collections Recovery to support operations, data analysis, and process improvements. You will coordinate with relationship managers, project teams, custodians, and clients, ensuring accurate record-keeping and timely resolution of issues.

The role emphasizes risk awareness, policy adherence, and professional judgment to safeguard Citi’s assets while delivering reliable day-to-day operations. Strong communication and analytical skills are essential.

Qualifications

• 2-5 years of relevant experience.
• Proficient in Microsoft Office.
• Clear and concise written and verbal communication skills.
• Self-motivated and detail oriented.
• Demonstrated problem-solving and decision-making skills.
• Licensing/Registration: Series 7, Series 9, Series 10, Series 63.

Responsibilities

• Perform financial, statistical, and operational studies using analytical skills and data analysis tools.
• Interpret data and results based on information and professional judgement.
• Apply project management to assist operational projects as assigned.
• Conduct feasibility analysis for significant process changes and partner with business teams to improve processes.
• Resolve varied and complex issues using professional judgement and business expertise.
• Provide informal guidance and training to new and lower level team members.

Skills

Microsoft Office

Written & verbal communication

Problem solving

Self-motivation

Education

Bachelor's degree/University degree or equivalent experience

Job description

Citigroup Inc. in Manila seeks a Senior Officer, Collections Recovery to support operations, data analysis, and process improvements. You will coordinate with relationship managers, project teams, custodians, and clients, ensuring accurate record-keeping and timely resolution of issues.

The role emphasizes risk awareness, policy adherence, and professional judgment to safeguard Citi’s assets while delivering reliable day-to-day operations. Strong communication and analytical skills are essential.