Collections Operations Supervisor - Onsite, Graveyard Shift

WNS Global Services, Inc.; Quezon City; Vor Ort; PHP 391.000 - 580.000; Vollzeit

Zusammenfassung

WNS Global Services, Inc. is seeking an Assistant Manager to lead a team of professionals in a banking/collections environment. The role focuses on supervising, motivating and retaining staff while maintaining high service standards.

The position requires a college level or equivalent and 4–5 years in customer service or escalation management. Onsite work at Eastwood, Libis—Quezon City, with graveyard shift availability, is expected.

Qualifikationen

• Excellent verbal and written communication in English.
• Ability to supervise others with emphasis on productivity, teamwork and quality.
• Good organizational abilities and time management skills.
• Strong customer service and training skills, including a professional telephone manner.

Aufgaben

• Lead, motivate and retain a team of professionals.
• Oversee day-to-day operations and ensure service quality.
• Coordinate with management to implement process improvements.

Kenntnisse

Verbal communication

Written communication

Supervisory skills

Time management

Customer service

Training skills

Team collaboration

Ausbildung

College level or equivalent

Jobbeschreibung

WNS Global Services, Inc. is seeking an Assistant Manager to lead a team of professionals in a banking/collections environment. The role focuses on supervising, motivating and retaining staff while maintaining high service standards.

The position requires a college level or equivalent and 4–5 years in customer service or escalation management. Onsite work at Eastwood, Libis—Quezon City, with graveyard shift availability, is expected.