Assistant Manager Operations - Collections

WNS Global Services, Inc.; Quezon City; In loco; PHP 391.000 - 580.000; Tempo pieno

Descrizione del lavoro

WNS Global Services, Inc. is seeking an Assistant Manager to lead a team of professionals in a banking/collections environment. The role focuses on supervising, motivating and retaining staff while maintaining high service standards.

The position requires a college level or equivalent and 4–5 years in customer service or escalation management. Onsite work at Eastwood, Libis—Quezon City, with graveyard shift availability, is expected.

Competenze

• Excellent verbal and written communication in English.
• Ability to supervise others with emphasis on productivity, teamwork and quality.
• Good organizational abilities and time management skills.
• Strong customer service and training skills, including a professional telephone manner.

Mansioni

• Lead, motivate and retain a team of professionals.
• Oversee day-to-day operations and ensure service quality.
• Coordinate with management to implement process improvements.

Conoscenze

Verbal communication

Written communication

Supervisory skills

Time management

Customer service

Training skills

Team collaboration

Formazione

College level or equivalent

Descrizione del lavoro

Job Description

The Assistant Manager is an entry level supervisory role, responsible for leading, motivating & retaining a team of professionals.

Qualifications

• At least College Level or equivalent;

• 4 - 5 years’ experience in customer service, team and escalation management in Collections/Banking Financial Services preferred

• Excellent verbal and written communication (in English)

• Ability to supervise others with emphases on productivity, teamwork and quality

• Good organizational abilities and time management skills

• Strong customer service and training skills, including a professional telephone manner

• Build strong and collaborative relationships with direct reports and management

• Amenable to work onsite in Eastwood, Libis - Quezon City

• Amenable to work on Graveyard shift schedule