Collections Manager (Shared Services)

HRTX; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

A leading shared services firm in Taguig is seeking an experienced Accounts Receivable Manager to lead the collections process. The ideal candidate should have a bachelor's degree in Accounting, strong knowledge of collections, and experience with global stakeholders. Responsibilities include managing overdue accounts, resolving disputes, and driving improvements in collections efficiency. This role offers a dayshift schedule from Monday to Friday and requires excellent communication and negotiation skills.

Qualifications

• 5 - 7 years of experience in collections or accounts receivable management.
• Strong knowledge of collections processes and dispute resolution.
• Experience working with global stakeholders or international clients.

Responsibilities

• Lead and manage the end-to-end collections process.
• Communicate with clients and global stakeholders to resolve payment issues.
• Drive process improvements to enhance collections efficiency.

Skills

Collections process knowledge

Stakeholder management

Negotiation skills

Proficiency in Microsoft Excel

Education

Bachelor’s degree in Accounting, Finance, or related field

Tools

ERP or accounting systems

Job description

Work Schedule: Monday to Friday, Onsite - Dayshift
Location: BGC, Taguig
Industry: Shared Services | FMCG

Key Responsibilities:

• Lead and manage the end-to-end collections process, monitoring overdue accounts and ensuring timely follow-up on outstanding balances.
• Communicate and collaborate with clients and global stakeholders to resolve payment issues, disputes, and billing discrepancies.
• Maintain accurate records of collection activities, customer communications, and account statuses.
• Coordinate with internal teams, including billing, accounts receivable, and sales, to resolve account-related issues and support reconciliations.
• Drive process improvements to enhance collections efficiency, accuracy, and overall accounts receivable performance.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field.
• 5 - 7 years of experience in collections or accounts receivable management.
• Strong knowledge of collections processes, accounts receivable, and dispute resolution.
• Experience working with global stakeholders or international clients.
• Proficiency in ERP or accounting systems and Microsoft Excel.
• Excellent communication, negotiation, and stakeholder management skills.
• Proven ability to lead a team and drive results in a fast-paced environment.