Collections Specialist | Shared Services (Competitive Pay!)

HRTX; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A shared services company in Taguig is seeking an experienced collections professional to manage their collections process. The role involves monitoring overdue accounts, communicating with clients, and resolving payment issues. Ideal candidates will have 3–5 years of experience in collections, strong communication and negotiation skills, and familiarity with ERP systems and Microsoft Excel. This role requires full onsite work from Monday to Friday.

Qualifications

• 3–5 years of experience in collections or accounts receivable.
• Experience working with global stakeholders or international clients.
• Strong understanding of collections processes and AR management.

Responsibilities

• Manage the end-to-end collections process, including monitoring aging reports.
• Communicate with clients and global stakeholders to resolve payment issues.
• Investigate and resolve disputes, billing discrepancies, and payment delays.

Skills

Collections process management

Communication skills

Negotiation skills

Problem-solving

Tools

ERP systems

Microsoft Excel

Job description

Work Setup: Monday to Friday - Full Onsite, Dayshift

Location: BGC, Taguig

Industry: Shared Services

Key Responsibilities

• Manage the end-to-end collections process, including monitoring aging reports and following up on overdue accounts.
• Communicate with clients and global stakeholders to resolve outstanding balances and payment issues.
• Investigate and resolve disputes, billing discrepancies, and payment delays.
• Maintain accurate records of collection activities and customer communications.
• Coordinate with internal teams such as billing, AR, and sales to resolve account issues.
• Support reconciliation and reporting activities related to accounts receivable.
• Identify and recommend process improvements to enhance collections efficiency.

Qualifications

• 3–5 years of experience in collections or accounts receivable.
• Experience working with global stakeholders or international clients.
• Strong understanding of collections processes and AR management.
• Excellent communication and negotiation skills.
• Experience with ERP or accounting systems and Microsoft Excel.
• Willing to work full onsite.