Collections Sr. Manager | Shared Services | Competitive Pay!

HRTX; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

A leading shared services company in Taguig seeks an experienced professional to oversee collections and dispute management functions. The role requires strong leadership and communication skills, with a focus on process improvement and stakeholder management. Ideal candidates will have a Bachelor's degree and extensive experience in finance or accounting, particularly in the Customer-to-Cash cycle. This position offers an opportunity to drive efficiency and enhance operational performance in a dynamic environment.

Qualifications

• 7–10 years of progressive experience in accounting or finance.
• Minimum of 5 years managing high-performing teams.
• Strong understanding of accounting principles and internal controls.
• Expertise in collections, dispute resolution, and managing global stakeholders.
• Strong understanding of accounting principles and internal controls.
• Experience driving process improvements and automation.

Responsibilities

• Lead and oversee collections and dispute management activities.
• Drive timely cash collections and reduce overdue accounts.
• Collaborate with global and regional stakeholders.
• Establish, monitor, and report on SLAs, KPIs, and overall collections performance.
• Identify root causes of disputes and implement preventive measures.
• Champion continuous improvement, standardization, and automation initiatives.
• Ensure compliance with internal controls, accounting policies, and regulatory requirements.
• Support system enhancements, process transitions, and onboarding of new entities related to collections and disputes.

Skills

Leadership

Stakeholder management

Dispute resolution

Process improvement

Communication

Internal controls

Education

Bachelor's degree in Accounting, Finance, or related field

Job description

Work Schedule: Monday to Friday - Dayshift, Full Onsite

Location: BGC, Taguig

Industry: Shared Services

Key Responsibilities

• Lead and oversee collections and dispute management activities across the Customer-to-Cash cycle
• Drive timely cash collections, reduce overdue accounts, and manage escalations for high-risk or complex cases
• Collaborate with global and regional stakeholders to resolve billing discrepancies and customer disputes efficiently
• Establish, monitor, and report on service level agreements (SLAs), key performance indicators (KPIs), and overall collections performance
• Identify root causes of disputes and implement corrective and preventive measures to mitigate future issues
• Champion continuous improvement, process standardization, and automation initiatives to enhance efficiency and data quality
• Ensure compliance with internal controls, accounting policies, and regulatory requirements
• Support system enhancements, process transitions, and onboarding of new entities related to collections and disputes

Qualifications

• Bachelors degree in Accounting, Finance, or a related field
• 7–10 years of progressive experience in accounting or finance, with end-to-end Customer-to-Cash exposure
• Demonstrated expertise in collections, dispute resolution, and managing global stakeholders
• Minimum of 5 years experience in leading and managing high-performing teams
• Strong understanding of accounting principles, financial processes, and internal controls
• Proven leadership, communication, and stakeholder management capabilities
• Experience driving process improvements, implementing automation initiatives, and enhancing operational efficiency