Collections Manager | Competitive Pay!

HRTX; Taguig; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading shared services firm in Metro Manila seeks a skilled finance professional to oversee collections and dispute management functions. The ideal candidate will have 5–7 years of experience, exceptional skills in handling escalations, and a strong background in managing teams. Proficiency in SAP and advanced Excel is required. This full onsite position offers a dynamic environment where you can drive improvements and ensure compliance with financial reporting standards.

Qualifications

• 5–7 years of experience in collections, accounts receivable, or dispute management.
• Experience managing and developing teams.
• Strong experience handling customer disputes and escalations.

Responsibilities

• Oversee daily collections and dispute management processes.
• Monitor customer interactions and provide training to enhance team performance.
• Act as the escalation point for complex issues.

Skills

Accounting knowledge

Customer dispute management

Team development

SAP proficiency

Advanced Microsoft Excel

Collaboration with global stakeholders

Customer service experience

Process improvement

Education

Bachelor's degree in Accounting, Finance, Business Administration, or a related field

Tools

SAP

Microsoft Excel

Job description

Work Schedule: Monday to Friday - Dayshift, Full Onsite
Location: BGC, Taguig
Industry: Shared Services

Key Responsibilities:

• Oversee the daily collections and dispute management processes, developing action plans to meet or exceed departmental targets and metrics.
• Monitor customer interactions and calls, providing coaching, mentoring, and training to enhance team performance.
• Act as the escalation point for complex or sensitive issues, ensuring timely and effective resolution.
• Identify opportunities for process improvements and implement initiatives to enhance collections and dispute management efficiency.
• Support month-end and year-end closing activities to ensure timely and accurate financial reporting.
• Conduct team trainings and maintain up-to-date Standard Operating Procedures to ensure compliance and knowledge sharing.

Qualifications:

• Bachelors degree in Accounting, Finance, Business Administration, or a related field
• 5–7 years experience in collections, accounts receivable, or dispute management
• Strong experience handling customer disputes and escalations
• Proven experience managing and developing teams
• Proficiency in SAP and advanced Microsoft Excel skills
• Experience collaborating with global stakeholders
• Customer service experience is an advantage
• Exposure to process improvement initiatives is an advantage