Collections Inbound Specialist

Metropolitan Bank & Trust Company; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metropolitan Bank & Trust Company in the Philippines is seeking a Collections Associate responsible for timely resolution of collection-related requests via phone, ensuring adherence to policies and productivity targets.

The role offers an opportunity to grow in credit card operations, develop customer handling, decision making, and negotiation skills within a compliant, customer-oriented team.

Qualifications

• Bachelor's degree holder; preferably business course
• At least 1 year of collections experience in credit cards/banking or agencies
• Proficient in Word, Excel and PowerPoint
• Working knowledge of collection systems and policies is a plus
• Experience handling inbound and customer service calls

Responsibilities

• Resolve collection-related requests, queries, and complaints via phone
• Ensure timely and efficient resolution maintaining productivity targets
• Adhere to policies and procedures and compliance standards

Skills

Collections experience

Customer handling

Negotiation

MS Word/Excel/PowerPoint

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Summary:

The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone. The role is also in charge of attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.

Role Exposure:

• Broaden one's knowledge in credit card operations


• Enhance one’s skills in customer handling, decision making, and negotiation


• Join a customer-oriented team of highly motivated individuals

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course


• At least 1 year of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies


• Proficient in the following Microsoft applications: Word, Excel and PowerPoint


• Working knowledge of collection systems and policies/procedures is an advantage


• Experience in handling inbound and customer service calls