CBS - COLLECTIONS INBOUND SPECIALIST

Metrobank; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Metrobank is seeking a Collections Inbound Specialist to resolve collection-related requests from clients via phone and to meet productivity targets in a team setting. The role requires handling inquiries with care and adhering to bank policies while delivering excellent service on-site.

The candidate should have a Bachelor’s degree in business, experience in banking or credit card collections, and strong MS Office skills.

Qualifications

• Bachelor’s degree holder, preferably in business.
• Experience in banking or credit card collections is an advantage.
• Strong verbal and written communication.
• Proficient in MS Word, Excel, PowerPoint.
• Willing to work overtime and shifting schedules.
• Willing to work onsite 100%.

Responsibilities

• Handle collection-related requests, inquiries, and complaints via phone.
• Meet targets and productivity standards with the team.
• Ensure compliance with policies and procedures.

Skills

MS Word

MS Excel

MS PowerPoint

Communication

Customer service

Education

Bachelor's degree in Business Administration

Tools

MS Word

MS Excel

PowerPoint

Job description

Job Description

Be #InGoodHands with Metrobank!

Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobanks strong heart for the community, you have the chance to give back and make worthwhile contributions to our nations economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:

Collections Inbound Specialist

Job Summary

• The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone. The role is also in charge of attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.

Specific Duties & Responsibilities

• Bachelor’s degree holder; preferably graduate of business course
• At least 1 year of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Working knowledge of collection systems and policies/procedures is an advantage
• Experience in handling inbound and customer service calls

Qualifications:

• Bachelor’s degree holder; preferably graduate of a business course
• Experience in banking or credit card collections is an advantage
• Good oral and written communication
• Proficient in MS Word, Excel, PowerPoint
• Willing to work overtime (including weekends/holidays)
• Willing to work on shifting schedules
• Willing to work onsite 100%

Other Details:

Rank:Rank and File

Unit:Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location:Pasay City

Requirements