Order to Cash Operations/Collections Support Analyst

Accenture in the Philippines; Philippines; On-site; PHP 502,000 - 725,000; Full time

Job summary

Accenture in the Philippines seeks a Finance professional to manage end-to-end Accounts Receivable activities, including billing, invoicing, collections, and cash application. You will generate reports, track aging, and liaise with internal teams to resolve disputes and ensure timely cash collection.

The role requires a business/finance degree, 2+ years in O2C, and strong communication skills. Work arrangements are on-site at multiple Metro Manila locations with night shift options.

Qualifications

• Bachelor’s degree in Business/Finance/Accounting required.
• At least 2 years of Finance/Accounting experience in Order to Cash process.
• At least 2 years of Credit and Collections experience.
• Voice collections experience preferred (B2B).
• Experience with ERP systems (Oracle, SAP) is a plus.

Responsibilities

• Process customer account creation and amendment.
• Process AR billings, invoicing and adjustments.
• Understand end-to-end billing and customer invoicing processes.
• Act as AR supervisor when needed.
• Provide required business unit reporting and information.

Skills

Good communication

Education

Bachelor’s Degree in Business/Finance/Accounting

Tools

ERP systems (Oracle, SAP)

Job description

RESPONSIBILITIES

• Process customer account creation and amendment
• Process A/R billings, customer invoicing and adjustments
• Understands the end-to-end process of billing and customer invoicing
• Understand and perform Accounts Receivable supervisory role if and when needed
• Provides required business unit reporting and other required information, when needed
• Track and reconcile daily/monthly volumes and metrics
• Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
• Investigating into situations where invoices and customer information requirements may contradict.
• Participate in analysis and brainstorming sessions deriving actionable data from quality insights
• Act as a subject matter expert of billing and customers invoicing
• Follow-up on overdue accounts via phone calls, emails, and written communication
• Negotiate payment arrangements or set up payment plans.
• Record and track collections activity using systems like Excel or CRM/ERP tools SAP
• Resolve billing disputes and clarify account statuses.
• Work with internal teams Cash Apps Billing and Credit Management to resolve issues quickly.
• Generate reports on account aging and collection effectiveness.
• Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.

SKILLS AND QUALIFICATIONS

• Bachelor’s Degree in Business /Finance/Accounting-related courses only
• At least 2 years solid Finance/Accounting experience in Order to Cash Process (e.g. Sales order, billing, collections, deductions/claims and cash applications)
• At least 2 yrs solid experience in Credit and Collections
• Candidates for collections must have prior voice collections experience, ideally business-to-business.
• Experience in any accounting ERP (Oracle, SAP, etc.) is preferred but not required
• BPO experience of at least 6 months is preferred, particularly in customer service in Financial Accounts.
• Good communication skills
• Amenable to work in Quezon City, Mandaluyong, Taguig, or Alabang
• Amenable to work in Full RTO and nigh shift schedule