Collections & Customer Care Specialist with Flexible Schedule

CBE Companies PH, Inc.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

CBE Companies PH, Inc. is hiring a First Party Collections representative to contact customers about late or missed payments and help set up payment arrangements. You will use negotiating and relationship-building skills to resolve accounts while navigating multiple systems.

The role emphasizes protecting the client’s brand and delivering a positive customer experience. The position requires clear communication, empathy, and the ability to work in a fast-paced call-center environment with

Qualifications

• High School Diploma or its equivalent.
• 1 year of call center collections, customer service or telemarketing experience preferred, but not required.
• Good command of English communication skills.

Responsibilities

• Communicate with customers clearly and effectively.
• Adapt to customer situations with listening, empathy, and provide alternatives to resolve issues.
• Identify root causes and recommend solutions.
• Negotiate to overcome customer objections.
• Document accounts accurately on the computer while talking to customers.
• Work flexible schedule including weekends and holidays as needed.
• Meet productivity and call quality standards set by the business.
• Follow VAIG and Bad Phone Process consistently.
• Handle disputes and escalations per policy.
• Set daily goals with supervisor assistance.
• Adhere to client guidelines and requirements.
• Achieve KPIs as directed by operations.

Skills

Communication

Active Listening

Empathy

Problem Solving

Negotiation

Documentation

Flexibility

Productivity

Call Quality

KPIs

Compliance

Education

High School Diploma or equivalent

Job description

CBE Companies PH, Inc. is hiring a First Party Collections representative to contact customers about late or missed payments and help set up payment arrangements. You will use negotiating and relationship-building skills to resolve accounts while navigating multiple systems.

The role emphasizes protecting the client’s brand and delivering a positive customer experience. The position requires clear communication, empathy, and the ability to work in a fast-paced call-center environment with