Collection Clerk

Virtual Method; Philippines; On-site; PHP 268,000 - 357,000; Full time

Job summary

Virtual Method is seeking a highly organized, detail-oriented Collections Clerk to support our Accounts Receivable team and provide professional customer service. The role emphasizes following up on outstanding balances, resolving billing concerns, and maintaining accurate collection records.

You will contact customers via phone, email, and mail; make outbound collection calls; investigate billing discrepancies; and document payment arrangements.

Qualifications

• 2+ years of experience in collections, accounts receivable, customer service, or a related field.
• Strong verbal and written communication skills.
• Comfortable making frequent outbound collection calls.
• Excellent customer service and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to handle sensitive financial information with professionalism and confidentiality.

Responsibilities

• Contact customers via phone, email, and mail regarding outstanding balances.
• Make outbound collection calls and follow up on past-due accounts.
• Investigate and resolve billing discrepancies and payment issues.
• Maintain accurate records of collection activities and customer communications.
• Monitor accounts receivable and follow up on overdue payments.
• Work with Billing and Department Managers to resolve customer concerns.
• Document payment arrangements, follow-ups, and account updates.
• Escalate complex or unresolved issues when necessary.
• Perform other related accounting and administrative tasks as assigned.

Skills

Communication

Customer Service

Attention to Detail

Organization

Data Entry

Negotiation

Microsoft Office

Tools

Microsoft Office

Job description

We are seeking a highly organized, detail-oriented, and customer-focused Collections Clerk to support our Accounts Receivable team. The ideal candidate will be responsible for following up on outstanding balances, resolving billing concerns, and maintaining accurate collection records while providing professional customer service.

Job Overview

We are seeking a highly organized, detail-oriented, and customer-focused Collections Clerk to support our Accounts Receivable team. The ideal candidate will be responsible for following up on outstanding balances, resolving billing concerns, and maintaining accurate collection records while providing professional customer service.

Key Responsibilities

• Contact customers via phone, email, and mail regarding outstanding balances.
• Make outbound collection calls and follow up on past-due accounts.
• Investigate and resolve billing discrepancies and payment issues.
• Maintain accurate records of collection activities and customer communications.
• Monitor accounts receivable and follow up on overdue payments.
• Work with Billing and Department Managers to resolve customer concerns.
• Document payment arrangements, follow-ups, and account updates.
• Escalate complex or unresolved issues when necessary.
• Perform other related accounting and administrative tasks as assigned.

Qualifications

• 2+ years of experience in collections, accounts receivable, customer service, or a related field.
• Strong verbal and written communication skills.
• Comfortable making frequent outbound collection calls.
• Excellent customer service and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to handle sensitive financial information with professionalism and confidentiality.

Key Skills & Competencies

• Collections & Accounts Receivable
• Customer Service
• Payment Follow-Up
• Billing Dispute Resolution
• Data Entry & Record Keeping
• Communication & Negotiation
• Organization & Time Management
• Problem-Solving
• Attention to Detail