Collections Compliance & Quality Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Compliance & Control Officer in the Philippines to safeguard collections operations and ensure adherence to internal policies and regulatory standards. You will monitor quality, performance, and drive process improvements across early and late-stage teams.

The role requires 3–5 years in collections, banking operations, risk management, compliance or QA, plus strong analytical and communication skills and advanced Excel capabilities.

Qualifications

• Bachelor's degree in a business-related field is required.
• 3–5 years of experience in collections, banking operations, risk management, compliance or QA.
• Strong analytical, problem-solving and communication skills with meticulous attention to detail.

Responsibilities

• Oversee daily collection activities to ensure adherence to policies and regulatory requirements.
• Conduct regular reviews of calls, communications and documentation for quality and compliance.
• Prepare and analyze reports on collection performance, trends, and audit findings for management decisions.

Skills

Analytical skills

Problem solving

Communication skills

Attention to detail

Education

Bachelor's degree in business-related field

Tools

Microsoft Office

Excel

Job description

Hammerjack Pty Ltd is seeking a Compliance & Control Officer in the Philippines to safeguard collections operations and ensure adherence to internal policies and regulatory standards. You will monitor quality, performance, and drive process improvements across early and late-stage teams.

The role requires 3–5 years in collections, banking operations, risk management, compliance or QA, plus strong analytical and communication skills and advanced Excel capabilities.