Collections Analyst

Concentrix; Philippines; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Fixed weekends off

US holiday off

Monthly incentives

Job summary

Concentrix in Quezon City is seeking a Collections Analyst to join our team at Tera Tower, Bridgetowne. This role focuses on financial collections, accounts receivable, and BPO finance operations, delivering excellent service to customers and ensuring receivables are properly reconciled.

You will handle AR transactions, coordinate with stakeholders, and support order-to-cash processes while maintaining accuracy.

Qualifications

• At least 1 year of BPO experience, preferably in financial or collections functions.
• Experience in financial collections or accounts receivable is a plus.
• Strong communication skills, verbal and written, with customers.
• Ability to perform basic research, analysis, and spreadsheet work.
• Detail-oriented and able to make sound decisions.
• Experience with international collections transactions is advantageous.

Responsibilities

• Perform B2B collections by contacting customers for past due accounts.
• Reconcile customer accounts to maintain clean trade receivables.
• Coordinate with internal/external stakeholders to resolve order/invoice issues.
• Process AR transactions such as payment matching, credit applications, refunds, and write-offs.
• Support release of new sales orders within shipping cut-offs.
• Escalate accounts as needed and ensure timely follow-through.
• Identify opportunities to improve collection processes.

Skills

Communication

Excel

Outlook

Analytical thinking

Research

Attention to detail

Customer handling

Tools

Excel

Outlook

Job description

We are looking for a Collections Analyst to join our team in Tera Tower, Bridgetowne, Quezon City.

This role is ideal for someone with experience in financial collections, accounts receivable, or BPO finance operations who enjoys working with customers, resolving account concerns, and ensuring receivables are properly reconciled and maintained.

Key responsibilities:

• Perform Business-to-Business collections by contacting customers for past due accounts
• Collect and reconcile customer accounts to help maintain clean trade receivables
• Coordinate with internal and external stakeholders to resolve order, invoice, and payment issues
• Process AR-related transactions such as payment/invoice matching, credit application, refunds, reinstatements, and write-offs
• Support the release of new sales orders within shipping cut-offs
• Identify accounts that require escalation and ensure timely follow-through
• At least 1 year of BPO experience, preferably in financial or collections functions
• Strong business communication skills, both verbal and written
• Intermediate proficiency in Microsoft Office tools, especially Excel and Outlook
• Able to perform basic research, analysis, and spreadsheet work
• Detail-oriented, analytical, and able to make sound decisions
• Experience with international collections transactions is an advantage

What’s in it for you:

• Fixed weekends off
• US holiday off
• Monthly incentives based on performance
• Free coffee in production for employees
• Growth and development opportunities
• B2B role with the ability to manage your own time

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