Global Collections Lead (Business-to-business Accounts)

ISS STOXX; Makati; On-site; PHP 781,200 - 1,116,000; Full time

Job summary

ISS STOXX is seeking a Collections Team Lead to monitor, motivate, and train the team, ensuring monthly goals are met. The role reports to the Collections Head under Revenue Control, with hybrid work in Makati.

You will set clear KPIs, coach team members, and handle escalations while maintaining high standards of client communication and data accuracy in NetSuite.

Qualifications

• Bachelor’s degree in Finance/Accounting or related field.
• At least 6 years of B2B collections experience.
• 3+ years of leadership/supervisory experience in B2B collections.
• Proficiency in MS Office, especially Excel.
• Experience with NetSuite, SAP and/or Salesforce.
• Fluent in English, written and spoken.

Responsibilities

• Assist Collections Manager in setting KPIs and goals for the team.
• Coach and motivate the collections team in Manila.
• Monitor day-to-day operations and ensure process adherence.
• Communicate effectively with clients on outstanding debts.
• Update accounts and collections activities in NetSuite.
• Collaborate with Billing, Cash App and Sales to resolve issues.

Skills

B2B collections

Leadership

MS Excel

English fluency

Education

Bachelor’s degree in Finance/Accounting

Tools

NetSuite

SAP

Salesforce

Job description

Collections Team Lead

ISS STOXX is growing! We are seeking for a Collections Team Lead to contribute to our expanding success - a self-motivated professional whose primary responsibility is to monitor, motivate, and train the team (to ensure that monthly goals are met). This position will also report/work directly with the Collections Head, under the Revenue Control Department.

Responsibilities Include But Not Limited To

• Assist Collections Manager with setting clear goals and KPIs for the collection staff.
• Coach, mentor, and motivate collections team members in Manila.
• Ability to effectively teach strong negotiation and decision-making skills.
• Oversee day-to-day team's operation and performance, to include ensuring the process document is followed by the team and feedback is provided.
• Ensure that client communications regarding outstanding debt are effective, clear, and consistent with company policy.
• Delegate tasks & help Collections Manager with regular performance evaluation.
• Assist with collections escalations on Global entities & communicate with clients, to ensure prompt resolution of client payment issues.
• Monitor accounts for potential escalations and investigate historical data to support client communication.
• Ability to handle sensitive issues with both internal and external customers.
• Update account status records and collections efforts in NetSuite.
• Partner with Billing, Cash App and Sales Teams to resolve client issues.
• Assist Collections Manager with any other assigned ad hoc duties.

Qualifications

• Bachelor’s degree graduate (preferably any Finance/Accounting related course).
• Has at least 6 years of relevant B2B (Business-to-business) Collections Experience; knowledge in Skip Tracing is a plus.
• With at least 3 years' leader ship or supervisory experience in handing a B2B (Business-to-business) Collections team.
• Strong MS Office (especially in Excel) skills required
• Knowledge in working with or using NetSuite, SAP and/or Salesforce.
• Fluency in English is essential (able to communicate clearly and professionally verbally and in writing).
• Extremely organized, detail-oriented with strong decision-making & conflict resolution skills.

Work Location & Schedule

• Amenable to work in Ayala Ave., Makati City on a permanent midshift schedule (3 PM- 12 AM, Manila Time)
• Amenable to follow a hybrid work set-up (3x work onsite per week, Monday to Friday)

Let’s be #BrilliantTogether.

What You Can Expect From Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Institutional Shareholder Services ("ISS") is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.