Collections Account Manager: Drive Recovery & Service

One Workforce Global Corporation; Mabalacat; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive salary package

HMO coverage

Work-life balance

Supportive and growth-oriented work环境

Job summary

One Workforce Global Corporation is hiring a Collection Account Manager to support a US-based retail finance client. You will manage delinquent accounts, conduct outbound collections, negotiate payment plans, and maintain strong customer relationships while meeting targets.

The role requires 3+ years in collections or related fields, excellent English communication, and experience with high-volume portfolios and CRM systems. Onsite setup with a focus on accuracy and accountability.

Qualifications

• Minimum of 3 years of experience in Collections, Accounts Receivable, Account Management, Customer Service, BPO Collections, or related roles.
• Proven experience handling outbound collection calls and account recovery activities.
• Strong experience negotiating payment plans and resolving delinquent accounts.
• Excellent verbal and written English communication skills.
• Experience managing high-volume account portfolios and customer follow-ups.
• Proficiency with CRM platforms, Microsoft Office, and email communication tools.
• Self-motivated with a strong sense of accountability and ownership.

Responsibilities

• Conduct outbound collection calls to customers with past-due accounts.
• Send collection follow-ups, payment reminders, and account communications via phone and email.
• Negotiate payment arrangements and assist customers in bringing accounts current.
• Handle inbound account inquiries and provide exceptional customer service.
• Resolve account disputes, payment concerns, and customer issues professionally.
• Maintain accurate account notes, payment records, and customer interactions within CRM systems.
• Monitor account portfolios and prioritize collection efforts based on aging and risk levels.
• Follow established collection procedures, policies, and compliance requirements.
• Achieve collection, recovery, and productivity targets while maintaining service quality standards.
• Collaborate with internal departments to resolve account-related issues and improve customer outcomes.

Skills

Outbound collection calls

Account management

Customer service

English communication

High-volume portfolios

Tools

CRM platforms

Microsoft Office

Email tools

Job description

One Workforce Global Corporation is hiring a Collection Account Manager to support a US-based retail finance client. You will manage delinquent accounts, conduct outbound collections, negotiate payment plans, and maintain strong customer relationships while meeting targets.

The role requires 3+ years in collections or related fields, excellent English communication, and experience with high-volume portfolios and CRM systems. Onsite setup with a focus on accuracy and accountability.